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The Grand Hotel
865 West El Camino Real, Sunnyvale, California 94087
About the The Grand Hotel
The Grand Hotel is a luxurious lodging institution located at 865 West El Camino Real in Sunnyvale, California. This elegant hotel offers guests a sophisticated and comfortable stay, with spacious rooms, modern amenities, and impeccable service. Situated in the heart of Silicon Valley, The Grand Hotel is the perfect choice for business travelers and tourists alike. Whether you are visiting for work or pleasure, you will be welcomed with open arms and treated to a truly unforgettable experience. Book your stay at The Grand Hotel and indulge in the ultimate in luxury and hospitality.
Photos of The Grand Hotel
865 W El Camino Real, Sunnyvale, CA 94087, United States
Opening hours of The Grand Hotel
Monday:
00:01 - 23:59
Tuesday:
00:01 - 23:59
Wednesday:
00:01 - 23:59
Thursday:
00:01 - 23:59
Friday:
00:01 - 23:59
Saturday:
00:01 - 23:59
Sunday:
00:01 - 23:59
Reviews of The Grand Hotel
"This is the third time I have been staying there in the last two years ( each around a week). This hotel has gone from Good to Bad. The breakfast ( included) is just fruit juice and some breakfast. Last time, there were cooked vegetables and an omelette. But no more now. The toilets are broken. Rooms are seldom cleaned ( if you request, they change linens, but there is no vacuum cleaning). The rooms are reasonably extensive, and happy hours (although you must be there between 5 pm and 6 pm – I could be there just once each time) are just two good things and wrong in all other aspects. It is not worth for $250 a night ( that is what I paid for)"
"Update: The owner promptly left a nice reply so we stayed a second night. They did fix the service issues with the breakfast-still not a good selection (only plain corn flakes, bread, and a bowl fruit). The first floor room was just as nice as the other room (shower head was the same but normal water pressure this time). The room on the fourth floor was comfortable and large. The shower had weak water, pressure and a cheap showerhead that did not help. The hall is in the main area we’re clean. The elevator is a little rickety and the breakfast was practically non-existent. There were no plates or bowls of any kind available with 45min before breakfast was to close. The small selection of breakfast was well picked over. When I asked the nice front desk worker about it she said, “yes I’ve been getting a lot of complaints about the breakfast.” Conclusion: it appears that the current ownership/management is not investing in maintenance and consumables that will maintain the quality that it appears this hotel once had."
"Edit: in response to management. I left this review before speaking with the manager because they weren't in until Monday. Not sure why there wasn't a manager during the weekend when that's the busiest time for hotels. They did eventually adjust the rate when we spoke to someone. However they still aren't taking accountabilitiy for the room they put us in or not offering a rate change in the first place. They are always giving excuses and that's unfortunate. This place is a ripoff. We booked a villa, they're alleged best rooms. When we arrived at our room it wasn't ready so they moved us to a different villa. This villa looks nothing like the website. It's basically a cold stark grey prison. The photos show flowers and area rugs. It looks so warm and cozy. This room has zero rug, a couch with stains all over it, no flowers, nothing on the walls, not even soap in the bathroom. When we asked the front desk about why there was no rug they said all the rooms are the same. So we looked at the villa across the hall and there was a rug, but also pretty bare. The room we're in seems like a room they keep on hand when they need to shove someone somewhere. The mattress might be the worst part. It's like sleeping on concrete. We looked at the tag and it's a 24 YEAR OLD mattress. We ended up moving to a regular room with 2 queen beds with no offer of any kind of refund for the difference in price even though the room has none of the amenities we paid for (kitchen, fridge, microwave). The front desk has basically been giving us the run around since we got here. I am extremely disappointed that we paid for a villa here and hope we can caution others from making the same mistake."
"Anything but grand. Meager breakfast as others have pointed out. Clogged drain. Dirty room. Ventilator has a mind of its own. No hot water on the morning of my departure. Key card stopped working twice and there was nobody at the front to help. Avoid."
"This is my go to hotel when staying anywhere in the Sunnyvale area, simply because the rates cannot be beat for the quality of hotel and the location this place is in. Rooms are very large and I've never had any issues with thee place not being spotless. I usually stay for two nights at a time and don't require housekeeping, but I am not sure if daily housekeeping is provided automatically anymore or not. Parking is free and there's plenty of it along the front and sides of the building, and I've never felt unsafe leaving my car parked over night. The staff isn't the friendliest but is not rude either, so no issues there. The biggest reason for 4 stars instead of 5 is the breakfast. It used to be a full breakfast buffet with an omelette bar and everything. Over the years they've slowly removed offerings but it's still been decent. On my last visit there was now no hot food available, only bread for toast, fruit, yogurt, cold boiled eggs, coffee and cereal, which was very disappointing as I felt I couldn't really make a meal of it."
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