Realty Roundup

"I'm a property owner who has been very unhappy with this company. When I signed up, I requested quarterly gardening services. They were very responsive and helpful until the contract was signed. Then, they began billing me monthly for the quarterly gardening services. I complained three months in a row! Got apologies and promises to correct each time. After four months, they reversed one of the charges. Then, in December, I was re-billed for that reversed month AND they were still coming monthly. I emailed the office: no response after a week. I called the office and left a message: no response after two business days. This is ridiculous. Edited to add: After an email and two phone calls (over eight days), I got a response from Tracey informing me that they had waived some management fees due to the over-charging for gardening services. Tracey was very helpful and kind. Property management is a tough business, but I still feel that the chronic non-responsiveness I've gotten from this company is unacceptable, but based on the communication I received after posting this review, I've increased my rating from one stars to two."

"Debbie found me an amazing home and I am beyond grateful! Highly recommend Realty Roundup!"

"Realty Rounduphas been great! We just moved into to our new house and we love it and everyone has been great. Tracey and Jamie have been great and answered all questions and issues we had! From beginning to end the process was smooth! We had some issues with some things but they were quick to come and fix them! We are enjoying our new house and want to say thanks to Realty Roundup for helping us find our new place. We moved from Colorado to Cali and they made this so easy for me and my family!"

"Realty Roundup is by far the best property management company that I've ever experienced as a tenant. It's clear that their primary duty is to the property owners, but their clear communication and responsiveness makes them a pleasure to deal with as a tenant as well. If I ever need to rent again, or if I find myself in need of a property management company to handle my portfolio of real estate holdings in the Sacramento region, then I will definitely turn to Realty Roundup."

"I am a property owner. I contacted Realty Roundup when my house was vacant clean and ready for move in. Leah the assigned contact told me not to turn off any of the utilities because the house would rent so fast it would just be a hassle. She said the price was good and they would have plenty of applicants. The house set for a month she said there were no applicants. I offered to lower the price because we didn't want the house vacant, she said no it was a good price. A few weeks later she said they had several applicants. Nearly a week later she sent us the information and we agreed she said the applicants were no longer interested, but she would get more applicants reviewed. Over and over she would say the have multiple applicants but wouldn't send me any. When she would finally send me something she would only send one and say I can deny it and go on to the next but they would have to start over. I have never heard of anything like that. The process is usually that they get all the applicants review them and present the owner with the best applicants not one at a time and not without knowing if it is the best or worst applicant. Well this continued over and over and we would say yes to the applicants but they never got anyone moved in. After 2 1/2 months she said she had an applicant and we approved. And they would move in. 3 weeks later I contacted her to ask what happened and she said the applicant has a housing voucher and I would have to lower my rent $350.00 a month. At that point the house had been empty over 3 months so my wife and I decided we couldn't afford to continue with Realty Roundup. We told Leah we wanted our keys and garage remotes back. 5 days later I had to contact her again to ask about my keys garage remotes and the the deposit. She said she couldn't find the remotes and thought they were at the house. I had turned them into her office and knew they were there. Hours later she said she found them and I could pick everything up. We finally advertised ourselves and received nearly 30 applications in a mater of a couple days, and were able to pick a good renter. I am not sure if it is the company Realty Roundup or Leah who failed us, but they cost us a great deal of money in lost rent and over 3 months of utility bills. If you don't want to handle your rental yourself look for a better property management company. Realty Roundup is the last place you should use."