Extended Stay America - Sacramento - Elk Grove

"People were nice but this place is filthy and disgusting. Do not stay here. Rooms are dirty, old, beat to hell and there are bugs! Repeat, do not stay here."

"I Thank the front desk Tina for being so kind ,respectful,professional and caring to my situation at the time of my arrival. Tina's positive attitude and persistence to want to help better my entire situation helped remind me that there actually are still real kind people out in this world still ..Thank you very much Ms Tina & Extended Stay for having her here in 2024 she is amazing I will definitely return."

"Good value for money. Clean rooms, helpful staff and very convenient to the freeway. I have stayed here multiple times to pick up family from very late or very early Amtrak trains, and have always been pleased with my stays."

"To whom it may concern. I had booked 4 nights to stay in that location. And when I got there the front desk lady in the lobby she was very rude and un-professional. I guess she was having a bad day... so with that type of attitude and knowing that i was going to be there for 4 days... I decided to cancel and did my reservation in the hotel across the street. Also I already started telling my employees not to stay in this location because of her. I didn't get her name but it was like around 5 or 6 pm. I hope this message gets to management so at least they can retrain properly this lady. Thank you."

"Horrible experience! We made reservations the day before and said we would be arriving after midnight. When we arrived the surly employees informed us that we couldn’t check-in because the system was doing an audit that could take 2 hours. My parents are 86 years old, it was 1am, we’d been traveling all day, the hotel knew we were coming, and they wouldn’t check us in or let my parents in a room, or even offer a place to sit down and wait. No manager to speak to. No corporate to reach out to. The desk staff were absolutely unhelpful, no solutions offered, and utterly uncaring. We had to leave find somewhere else to stay at that hour of the night, which we did and Holiday Inn Express just down the road was a far better place. The desk employee there said they do system audits too that prevent check-ins, but theirs takes 15 minutes and they only do them after all check-ins are complete…good customer service. It wasn’t just how callous and not customer service oriented the employees were that was so terrible, it was the reflection on the whole company to treat customers with such disregard. Yes, they’re the cheapest around, but you get what you pay for."