Mira Monte Apartments

"This review is left for Mira Monte's office team. The maintenance team has been great but the office team hasn't. Hear me out: 1) NO ONE is in the office to answer any questions for residents. The leasing office rarely has its door open, so we can't access any amenities in there. 2) We placed a maintenance request for pest control scheduled and confirmed. However, the pest control did not show up on the scheduled date. We contacted the pest control company on the day of and they said nothing was scheduled, then we tried to contact Mira Monte via email and phone but we didn't get any responses until 4pm. Mira Monte office NEVER informed us about this misscheduling, regardless of us spending hours getting our apartment prepared for the pest control treatment. As a result, we did not have access to our daily activities (dining tables, desks, etc.) for that day, everything was covered by plastic sheets. It's incredibly disrespectful and unprofessional to make us stepping away from our work just to make so many phone calls that led to useless voicemails."

"One of the best maintenance. We were stuck out of our apartment late in the night due to a faulty door lock. The maintenance team came as soon as we called them and fixed it right there. Thank you guys."

"Mira Monte are nice family-sized apartments right off the Interstate-15 highway. Travis, one of Essex's staffers, is a very friendly guy and a pleasure to talk to. The management unfortunatly are only available to reach by email or phone, because the property is only a remote office. The halls are a bit dirty mainly because they do allow pets( especially dogs). The laundry rooms are big and well-maintained, and the grounds do have nice staff workers and a friendly maintenance team. Parking is crowded, but they do have reserved spaces if needed."

"Do not and I repeat do not move here. The apartments are dirty, not secure, security guards hang out with the kids that smoke pot and drink in the parking lots. They let anyone park any where even I it isn't a real spot. I have lived here over a month and a half and they still will not give a mailbox key. The washers and dryers are always broken. The place is not secure, drunks hanging out in the stairwells. The price might look good but the place is a slum."

"The service is super friendly and the maintenance team is awesome! I moved into the Mira Monte Apartments a few days ago and needed to submit a maintenance request for a closet door that came off the railway. Aurelio came by the same day and fixed it! Very prompt, I'm impressed. I would also like to thank Anthony for helping me over the phone and guiding me in the right direction."