Holiday Inn Express & Suites San Diego Otay Mesa, an IHG Hotel

"Everything was perfect! Checked in after 1am (super easy). Room was clean and the breakfast was wonderful. Super deal for what we paid."

"No hot water. Clerk explained the heater is on a timer. Hot water only available part of the time. No toilet tissue on roller or shelf. No hand towels. Dirty floor."

"Check out experience was piss pour I must say. Someone else booked the room for me but I told them to charge my card and my reward number. And as I checked out, I left my note again stating my email address to have the receipt sent and my reward number. Not only I didn’t get the receipt copy sent as I checked out but also the guy I called back to send me my recipe via email gave me an attitude for calling him back about me not getting a receipt for the second time. I hardly ever leave any bad comments but this one made me really mad. I stay at Hilton, Marriott, and IHG hotels approximately more than 3 months out of a year. This experience made me go towards the first two mentioned. My room was never fully cleaned for 3 nights that I stayed. Renovation going on was OK but went on exceeded the time they stated."

"I stayed here on buisness for almost two months. Location is convenient and you can walk to border in 5 mins. Very helpful front desk. Special thanks to Daniel. Rooms were always clean, bed was soft and sheets were always clean. Towels and bathrooms were cleaned on timely basis and service staff was also very soft spoken and nice. Special mention to Brenda. Suggestion is to change menu for breakfast."