Torrey Gardens 10615 Calle Mar De Mariposa, San Diego, CA 92130

"Unfortunately at this point I feel obligated to leave a review. I work in customer service and understand the impact of a negative review, but I’ve had enough and felt the need to share. Overall the complex is nice and the amenities are decent. I’ve lived there on 2 separate occasions. Each for 1 year. I recently moved out on January 8th. A few days after moving out I was notified that the elevator was allegedly damaged by the movers I hired. (During the move the fire alarm went off rendering the elevator useless) I notified the leasing office and the corporate office to pursue the moving company directly if they could in fact prove the damage was caused by my movers. My deposit was supposed to be returned in full as my apartment was in excellent condition. I received a letter in the mail stating I would not be getting my deposit back and in turn I owe $750 instead. Two of the charges were for heavy carpet staining and drywall damage. I lived alone with no pets and never had shoes on the carpet. There were no stains. I asked for pictures/video proof of the damages. They weren’t able to provide either and ended up responding “we’re sorry for the oversight, we’ve reversed the charges”. I would be careful, it looks like their “oversight” is an attempt to charge people who don’t read their deposit paperwork at the end of the lease. The bill still included the alleged damage to the elevator. Now after 4 attempts to retrieve the video evidence ( I have email proof where they stated they had video evidence ), they are not willing to share it with me. Imagine being in a courtroom where the plaintiff states they have video evidence on the grounds of “just trust us we do”. This is how I’m being treated. I have refused to pay the bill until they share the video. I need to share the video with the moving company so I can be reimbursed by the moving company. Unfortunately nobody in their corporate office understands that the quicker I have the video the quicker I can pay and pursue the moving company. Unfortunately the leasing office manager seems unsure of how to handle situations like this. When I asked for someone’s phone number I can contact at their corporate office (a few exits down in La Jolla), there is suddenly no human that works at the office. The leasing manager stated “they’re not a call center”. A charming way to handle a situation like this. Try to avoid living here unless it’s absolutely necessary, and pray you never have an issue that needs to be resolved with any ounce of critical thinking on management’s end. Update as of 3/7/24- They still claim they have video footage but refuse to send it to me or my renters insurance (who also requested the video). They filed an insurance claim on my behalf without authorization and are unwilling to cooperate. Again steer clear of this property unless you absolutely have to live there."

"Gino was quick to respond, able to immediately identify the problem, professional, fast in fixing my fridge (clogged drain line), friendly, and even went so far as to replace my water and air filters in the fridge which had just expired last week. Best maintenance service I’ve ever experienced in any place where I’ve rented."

"I have lived here since 2014. I was one of the first residents in Torrey Garden apartments complex. To this day I continue to enjoy the kindness and courtesy of the staff who have worked there, and the new team who now are in charge of the office. The prompt response of Cesar Hernandez and his team are always efficient, fast and polite when it comes to resolving maintenance issues. The cleaning staff is always friendly, keeping the common areas always clean. Needless to say, I consider this place my home, and I wish it to remain that way for many years."

"We have been living here for 3 years and Cesar Hernandez has been the best maintenance manager! He’s quick to respond, friendly, and does such a great job on whatever we need fixed. He’s super thorough and a great asset to Torrey Gardens."

"UPDATED REVIEW: We have now lived here for a year and my love for this complex has only grown. We just renewed our lease for another year and are so happy here. I am not sure why this complex gets the bad reviews as we have had nothing but a wonderful experience here and all our neighbors seem happy too. I have a feeling the bad reviews are more likely to make it online as not a lot of people review places if it was a good experience. Most only review places when they've been disappointed. We also haven't experienced a move out here yet and a lot of the bad reviews are based on that, so I am hoping since we take care of our apartment like it is our own home, that when it comes time to move out we will have no issues. Again, we cannot recommend Torrey Gardens enough. It is definitely the nicest in the area for your money, and we've lived in one down the street and it doesn't even come close, for the same cost in rent. Also the parking garage is beautiful, it is always bright and clean and I never feel scared to walk down to my car alone. I love when we have friends over, I am so proud of where we live. ORIGINAL REVIEW: We love Torrey Gardens! This place is kept so clean and beautiful, we always feel so proud having our friends and family over. Front desk is always quick to respond and our maintenance needs have always been met on time and exceeded our expectations. We have called a couple times on a weekend and they have come to fix this issue within the hour. The cleaning staff is always so friendly, you will love Carlos!! We have had no noise complaints, and coming from very noisy other apartments this one has been so quiet! We never hear our neighbors and our windows are so sound proof its like being in your own home. Cannot recommend this complex enough!"