Metropolis 2100 Sullivan, Irvine, CA 92614

"Very poor Management Experience at Metropolis! I recently had an unfortunate experience with the management at Metropolis. Despite their review responses stating that "they do their best to resolve issues" or "they are fostering an exceptional living environment," or " they act like they are addressing issues" they do everything but those! What they excel at is collecting money, adhering to their poor processes, and not being willing to fix issues or improve even when you explain how terrible they are with clear examples. They don't even attempt to contact you or follow up on what steps they are taking for improvement. I am very surprised by the Garden Community corporate, that to my knowledge, they have never run a survey to ask about the performance of the leasing office management from the tenants, with whom we interact all the time. Is this how you show you value your tenants and customers and hear their voice? No survey and no response to their feedback? Here is the specific issues I encountered: The building structure is made out of wood! Despite its poor quality, when I came for a tour and asked about the noise level between units, I was told, "Well, here is made out of wood, so you should expect some noise, especially when walking between units, depending on your neighbors." Okay, that is understandable but terrible! Is this building even safe?! Recently, I received notices alleging that I was making noise because my TV was on after 10 pm, albeit at a very low volume. You could barely hear it in the hallway unless you were right by the door! When I asked the security if they had checked to confirm the noise at the reporting unit, they said they hadn't. I inquired about how they confirmed the noise, and was informed that they stand behind my door and listen for any noise, such as TV, talking, or laughing, in my unit. So technically their process says after 10pm you are not allowed to do any of these!!! My neighbor bang to the ceiling all the time when I walk, even when the TV is off! When I told leasing office, they said let us know about it but we cannot verify that! LOL Then why should i waste my time reporting! It's obviously your poor building quality! I escalated this flawed process to the leasing office multiple times, emphasizing that they must first verify the legitimacy of the complaint by asking and visiting the reporting unit. They should determine if the noise level violates HOA regulations or not. However, I was informed that I was being noisy simply because I walked in my unit. While it's true that I walked in my unit, I don't believe it violates any HOA regulations and they falsely claim my TV was making noise because their process is so bad! In short, they listen behind your door to check if the TV is on without verifying the complaint with the reporting unit. Was that a complaint because of me walking in my unit or TV noise? They had no clue! Are you asking me to not walk in my unit after 10pm! To not talk and laugh normally?! Are you coming behind units to listen what people say or do? Any privacy you consider for tenants with your terrible process! This is a terrible mishandling of the case. (Moral of story! if you are above 180lb you can't walk after 10pm! or at least keep your TV off so security cannot verify the claim by coming behind your door! Oh btw, you cannot laugh either! LOL)! Terrible! I will post more about all the issues at Metropolis and hope those help you to find the right apartment."

"We had an amazing tour and experience with Jessica Hernandez.She answered all of our questions and was extremely easy to talk to. She was super informative and had a great personality. We are still deciding what community we’d like to apply for and now we have a tough decision to make."

"Living at Metropolis wouldn't be nearly as enjoyable without the fantastic team here. Katrina, Melanie, Jerrad, Eloise, Jessica, and everyone else are lifesavers! They're always quick to answer any questions I have, big or small. Any problem I've encountered, they handle smoothly and efficiently, ensuring everything is fixed and running smoothly. They clearly care about keeping everyone safe and happy, and it shows. They're friendly, professional, and on top of things, which makes living here a breeze. No matter what issue pops up, I know they'll handle it seamlessly, and I'm so grateful for their hard work in making this such a welcoming and comfortable place to live."

"We moved here from Astoria and so far we have been loving our experience living here. The amenities are great and customer service with the maintenance department are so on top of things. Eloise made the process of getting the right apartment unit that we love!"

"If you're looking for a luxury apartment with resort like atmosphere in Irvine, welcome come home to Metropolis. The units are extremely spacious with high quality finishing and the building itself is beautiful. I've lived in a lot of buildings in the area and the amenities here are second to none. Most of all, the best part of the community is the staff. They truly care about you and are extremely quick to respond to maintenance requests and day-to-day issues. My hats off to Melanie, Cheryle, Eloise, Katrina, Travis, and co. I would give the building and staff 10 stars if I could."