Sonesta Irvine 17941 Von Karman Avenue, Irvine, CA 92614

"The truth about this Sonesta is that it's not your typical Sonesta. This is honestly a very high end hotel. One thing I want to point out is the property is within walking distance to numerous great restaurants, so I am not sure why it doesn't reflect that here. Outside of that, the restaurant at the hotel has great food. The bartenders and servers there are excellent and very enjoyable to speak to if you are dining by yourself. So I have dined in and out for my nine nights of staying at the property. As for the rooms, completely remodeled and beautiful. The floors do night have carpeting which is very important to me. The most important thing about the rooms though is the bed. I have a high end mattress at my home that I routinely brag about, but this mattress is more comfortable than mine. I have had some of the best sleep of my life in this bed. That should do it alone to hear that the bed is comfortable, the room is super clean and updated, on-site restaurant is great and also within walking distance to a variety of highly rated restaurants. Right? Now the real reason why I would recommend, or choose, this hotel over any other hotel in the area is the STAFF. I have never felt so welcomed at a hotel in my life. I travel a lot for both work and pleasure. Let first start by giving a shout out to Vanessa at the front desk. She could be one of the nicest, most helpful, humans I have ever met. She is just too sweet along with the rest of the front desk crew. Anything I have needed they have made sure I got it. The housekeeping crew was also incredible. I have a service animal with me so I kept my DND sign on most the time and the one time I asked her to just restock the towels and cleanup to floor while I walked my little guy Gucci, she literally did the entire room before I got back and it looked amazing, including little extras to make us feel special. I already raved about the service in the restaurant but again they are fabulous. I hope this helps anyone having doubt about whether or not to book a stay at this property. It's a no brainer and you can feel confident that you will be treated special your entire stay at the Sonesta. They also treated my service animal so nicely. He really enjoyed his stay and made some new friends ."

"This place is a joke. They charge a destination fee as if this place is a resort yet it lacks the basic amenities. The pillows are hard as a rock. The room comes with zero toiletries...not even a cheap lotion. They charge $5 for a basic water bottle and when I asked for a receipt the lady said I should of asked her for one before she closed out and acted like she couldn't give me one until I demanded she get a manager to print one for me. They advertise free airport shuttle yet when I called for one the driver was conveniently at lunch at 10am??? Better off staying at the Sheraton that has free breakfast."

"The Sonesta hotel is beautifully decorated and has a very serine vibe to it. The rooms are very nice and have the basic amenities. The food in the restaurant is excellent even though the service is a little slow, but the wait staff are professional and friendly. Only complaint right now is the elevators are being serviced and there are two big company groups staying here so moving throughout the hotel is a little annoying."

"Amazing view and really clean rooms. The staff is awesome! We dearly appreciate Marissa and Ashanti for helping me make a birthday celebration even more special. We will definitely make this our first pick when staying in Irvine."