Center Stove & Fireplace

"We live in Sparta, and had 2 gas inserts installed by another company. We had absolutely nothing but problems with them. In 3 years our problems were never solved. We couldn't get them to return phone calls and the owner apparently could have cared less after the sale. We contacted Center Stove and Fireplace and had them come to Sparta. They were excellent. The technician took a great deal of time explaining things we hadn't been told by the actual installers. I highly recommend them! They will be back for yearly or every other year service."

"Very poor service scheduling! Whenever I call for service, I am put on a schedule according to when their service personnel have to service someone else in my area. Our last fireplace service was in November. The service person left without adjusting the fan for the unit, so I called that same day to alert them. They said it would be fixed when they had another call in my area. I am still waiting and it is the end of January! It would be nice to have a fireplace with a fan that comes on this winter!"

"I have been using Center Stove and Fireplace since 2005 when I purchased a Morso stove from them for our Sauk County vacation home. Recently I have counted on them for service of the Morso: our guests need the stove to be working as our 4-season porch is unusable in the winter without it. In 2019, they moved us up in their repair schedule when I explained the problem. And we worked out that they will do an annual service call in Oct before cold weather sets in. They do good work and are very responsive when I contact them."

"Center Stove & Fireplace helped us tackle a big complex issue. Our 3 story rubble stone fireplace had a faulty cap and had been leaking, rotting out the inside leading to black mold. They removed the old gas fireplace, custom made the new cap, repaired the external mortar, sealed the stone, and installed a beautiful new wood fireplace. The owner is incredibly responsive and the work crew was really friendly and professional. Whatever the job is, it's a good bet they can do it. Their storeroom has a lot of options to choose from as well. Bottomline, you can't find better service and quality."

"Had them service my gas insert as we weren't sure if it was working right. They are extremely professional and knowledgeable. They do a LOT more than just take a look at it. Everything was checked, inside and outside the insert and home. Way more than I thought a service would be. They thoroughly clean it and add aesthetics to make the fireplace and flame look more real. My family can now enjoy a warm fireplace safely and comfortably!"