mResidences Mountain View 881 East El Camino Real, Mountain View, CA 94040

"Nightmare. Cold hot tub. Cold lap pool. All the commonly shared hallways are draped with soiled carpets. Complaints go unanswered. Do not move here unless you enjoy being ignored while paying a premium price."

"I should have come here to look at the reviews before trying to rent an apartment here. About a month ago I did an application to see try rent one of their apartments to move in the 1st of July. I received an email about four days later saying that my application was in it's final stage and I should hear something by the next day. The next day came and went with no response. I tried to reach out to them a few different times with no response. The 1st came and when without so much as any response. So after about another week going by someone reaches out and says that I was approved and to let them know if I wanted to move forward, which I did, for there to be no response again after me trying to reach out to them 3 more different times. If this is any indication and how they run their apartments it's probably a good thing that I have not signed a lease there. This is the most unprofessional way to run a business and they really need to do better."

"This review is for the amazing service I received from Tony Ortiz ! This morning I found our water in our toilet has stopped working. I went immediately to the front desk and he happened to be there. Tony with his positive personality helped me right away with no hesitation, replaced the broken part within 5 minutes and voila the toilet was good as new. Later on my wife found out the bulb in our refrigerator no longer was working, it turned out the circuit breaker needed to be restarted, again he came in, opened the circuit box and got that working in no time -- what a service! Kudos to Tony, he deserves a raise!!"

"Living at this place was a nice experience. We lived there for a month in a furnished apartment. Apartments are nice and clean. Amenities are good. Location is a plus point. Very close to restaurants, grocery store, safeway. Good vibe of El Camino. Small apartments but for short term stay it’s enough. Very clean apartments. One thing we did experience but didn’t bother is water pressure was low on all taps. Other than that very satisfied."

"These apartments are nice. My family and I have had a good experience here, we have been residents since the apartments first were built back in 2016, in fact we were the first residents to live here. Our very first manager was always so kind to my family, very good people as staff, and good security. ALL of our managers before Ashely were very kind. Since Ashley arrived the apartment fell apart. Ashley was completely rude to us and didn’t listen to our problems at all. There were robberies happening to us in the apartments. Someone tried stealing our bikes 2 times and succeeded one time and stole a $1,000+ bike. We asked Ashley if we could view the cameras in the locker room and she would always tell us they didn’t work. The same thing happened when our car was robbed, I had money/checks in my car and they were all gone the next morning. We sent an email to Ashley about our car robbery and she never responded so we went to see her and she said the cameras were not working and she couldn’t do anything. She always ignored us and just never answered our emails. Back in January, we don’t know who did this but we found all of our trash dumped right outside our door after I went to throw it away. We told Ashley about this and she said that we shouldn’t leave the trash outside the trash room even though we didn't. The trash room was full and we had to leave it right by the trash can inside the trash room, there was a bunch of trash as well but they seemed to only care about our trash because clearly someone took the time to look for our apartment and dump my trash on my doorstep. Ashley would also sometimes open our mail and give it to us opened and say “I thought it was mine” when my name was clearly written on the envelope. Since Ashley we did lose a lot of mail and some that we never found. I could name a lot of other things Ashley did. Felicia on the other hand is amazing. She always cared about our problems and was very kind to me and my family. My kids love her personality and how she takes action. 5 stars would go to this apartment complex if we had a different manager and a better experience. But 5 stars to Felicia and the rest of the staff. We still currently live in this apartment complex and hope to have a better experience."