Bay View Terrace Apartments Leasing Office 3470 Carter Drive, South San Francisco, CA 94080

"Well the leasing agent and the manager show's a little knowledge or no knowledge at all of what suppose to be done and how the process should be if an active military is applying for the unit. They should know that some military personnel has to freeze their information so it will be difficult for them to check the credit until they call the person. And that didn't happen to us. Like if you apply for a credit card in store and didn't work they will give you a courtesy call just to confirm. I guess some people are lazy or just didn't used the word common sense. So we didn't find out until a week later, NO CALLS from them of what the status or if there is any issue regarding the application until I sent them an email. Then, NO CALLS again from them as a courtesy since they denied the application they should call us for us to get the hold deposit. We went to the office and the manager didn't even know where our file is and he said we applied to the other facility which is not. File should be accessible to both the manager and the leasing agent specially if the leasing agent will be off the next day or vice versa and the manager told us to call them instead of him offering us that he will call once he find the file. He so unprofessional and very disrespectful. The management should review the capacity and capabilities of the people they hire."