Rodeway Inn SFO

"Did not give us a the $100 deposit back. Overcharged credit card and ended up deleting the transaction on their end to prevent a bank dispute. If you do stay, pay in cash and receive cash back."

"I checked in on Sat 09/09/2023 when I get to hotel I'm a platinum member so I get early check ins when asked the old Arab lady looked me up and down and tried to tell me no until she seen that it literally was minutes before 3. When early check in is at 1. so once checked in I enjoyed my stay. The next day when it was time for check out I went to the front to return key and get a invoice for my stay so that my bank could release my deposit. When I asked the old Arab lady she tried to tell me that , that's not how the process works after going back and forth with her about this. She finally agreed to send the invoice once her staff checked the room.So I left once at the airport 2 hours later I call because the invoice was not recieved and a man answers and says to give him an hour to send it. I asked why so long they said that they haunt checked me out of the room yet. I asked why when I had been gone for hours. /The same old Arab lady got on the phone and said I told you I will send the invoice but after we check the room I asked why is it taking so long. She then tried to lie and accuse me of having a dog in my room saying that they have a no pet policy which I had no pets and once I told her you must be referring to someone else she was like you sure because your the lady with the yellow car and I said NO I had no car I ubered from airport. She kept trying to say that It was me I don't know know if the person was black but we all don't look the same when she knew damn well that I had no car or dog. I told her to run the cameras back. Of course she then got snappy and defensive and Said well I will send the invoice when I get ready. I then told her you don't know who I am and I will be reporting this to Corporate and to my 20k followers on social media. She then slammed the phone down and walked away I then heard her talking to the guy in the background cursing and speaking in another language angered. The room was nice but the customer service is horrible. An I don't know if it was because I'm black but you are in my country and you need to learn respect for all customers no matter the back ground. please be advised that they will not check you out even when you can to the front to check out. they will try and lie to keep your deposit. Please be aware of the old Arab lady with long hair at from desk she is rude and racist. I asked for the invoice for a reason and shouldn't be questioned. I payed my hard earned money just to be disrespected. They happy until they get your money then its a different stories. Y'all Arab hotel owners need to do better if it wasn't for us you wouldn't be here let alone own the business. Thanks - Risha - Valued Customer"

"Location is good, 15 minutes to San Francisco. They charge you $20 for parking and another $20 for "hotel cleaning", total $40 extra per day. They don't clean your room unless you request in the front desk. None of the outlets were working except for the TV outlet. The only time we requested to clean the room, some of my girlfriend's clothes were stolen. The shower only has hot water during morning time for a few hours. Fridge doesn't work, it freezes everything, the manager is aware of that but didnt do anything."

"I really liked this place, the room had a mysterious leak when I first got there but it did not spoil my stay. The staff was really friendly and helpful and enjoyed my brief visits with them when I lost my key. There are not too many extras but IHOP and the convenience store were a short walk down the street. It is a. Great location, and quiet and I felt safe staying there. The price was very reasonable considering the other options around the area. Thanks Roadway staff your the best."

"TERRIBLE! Only redeeming quality was the staff at the front desk. The lady was very sweet. The check in process was fast and easy. When I went in the room the heater was on full blast. I turned it off and realized they were trying to dry the carpet. The fridge must have been leaking because the carpet in front of the bed was wet. The bed was stiff and smelled bad. I didn’t sleep at all because the noise from the parking lot. Sounded like a party was going on next door. Would not stay here again, very trashed and old. There were so tiny bugs in the shower. Both lamps were trashed and the desk seat had tears in the fake leather."