Courtyard by Marriott San Diego Old Town

"I was looking for a centrally located hotel that was nice to stay at for the week and this one was great. Other than the parking being overcrowded by giant vehicles the hotel was great. I was able to rent a car and easily drive around with my niece and nephew to Balboa and the Marina and downtown without having to deal with much traiffic."

"It's clean, but super small room. The Starbucks was closed at 10:30 am so we couldn't get coffee, the stuff in the room tasted like poison. For what we paid I'd say it's definitely not worth it. The location it's in felt safe though."

"This would be a one-star review based on the service, with the exception of the fact that the staff did let me check in early, which was great. The location is fantastic, walking distance to multiple restaurants. The room was tired. I called the front desk just after my arrival to report that my a/c unit was making a strange clicking noise. They sent the engineer up to check it out. He seemed extremely nice, but didn't speak ANY english, making it impossible to communicate effectively. The unit didn't make the noise while he was there (just like when you take your car to the mechanic), so it was lucky that I had taken a video of it and could show him. He couldn't find any problems with it. I THOUGHT he said he was going to have his supervisor come by, but no one ever showed, so maybe I misunderstood. It didn't seem like priority at the time, because the unit was quiet until.....you guessed it.........the middle of the night. Then came the clicking AND it stopped cooling. When I got out of bed and walked over to check on it (barefoot, of course!), I discovered a very wet spot on the carpet between the two queen beds. Not coming from the a/c unit, but an unrelated issue that I hadn't noticed earlier because I had shoes on. After a miserable night of being warm, listening to the annoying clicking, and wondering what I had stepped in, I shared my experience with the gentleman manning the front desk when I left. He seemed annoyed (although it was really early and I was the only person in sight, so it wasn't like he had other guests to worry about), but said he'd add 1,000 Bonvoy points to my account for my troubles---not a very equitable offer when you consider that I redeemed 35,000 points for this one night stay. As of the date of this review......over a WEEK after this incident, I still haven't received the 1,000 points. Later that same day, I received what looked like a canned email from someone named Omar, whose signature block indicates that he is the Front Desk Lead Agent at the hotel. The message was your standard "thank you for staying at our hotel.....look forward to having you as our guest again soon." Thankful to have another opportunity to share my feedback, I explained the situation with my room, even attaching the video of the problem with the a/c unit. That was on Tuesday, Nov 14. No reply. I even emailed them again earlier this week to prompt them to respond to confirm that they'd received my email. Still nothing. Do better, Marriott, because right now it seems like you no longer care about your guests. Next time I'm traveling for business or pleasure, I'll look for something other than the Marriott brand in hopes of finding a hotel that still cares about customer service."

"This Hotel deserves higher reviews! They are so so so so nice here! And also it's so beautiful inside and outside! There's tons of parking for when you are checking in as well, which is always super nice! The rooms are a little small but great priced! Highly recommend staying here. You won't regret it! Thank you to all the staff at this location!"

"Very pleasant staff. Bed was comfortable. They do have the streaming services on new TVs, which is great for hanging out, and the desk chair is office-style making the work area comfortable. The location is a quick walk to the shops and restaurants and far enough away where the sounds of Old Town don't intrude. On the down side, the air conditioning is barely functional, the elevators are claustrophobia-inducing, and the parking is inconvenient. I could hear the people in the room above every time they were walking. Fortunately, they were not night owls."