Extended Stay America - San Diego - Fashion Valley 7444 Mission Valley Road, San Diego, CA 92108

"Subject: Extremely Dissatisfactory Experience at Extended Stay America, Mission Valley, San Diego. I am writing to express my profound disappointment with my recent stay at Extended Stay America in the Mission Valley area of San Diego. My colleagues and I checked into your establishment on Wednesday, March 8th, and from the outset, our experience was far from satisfactory. The issues we encountered were numerous and significantly impacted our stay: Lack of Utensils: We were informed upon check-in that there were no utensils in the rooms for cooking, a basic amenity we expected to be available. Infrequent Maid Service: The information provided at check-in revealed that maid service was scheduled only once every two weeks, a surprising and inconvenient policy. In addition to these initial disappointments, Room #373 on the 2nd floor presented a litany of problems, including: Mold Odor: The room had a pervasive smell of mold, causing discomfort and concern for our well-being. Poorly Maintained Furnishings: The recliner in the room had noticeable tears, and the overall impression was that of substandard furnishings. Maintenance Issues: Several items, such as the wall lamp switch, the air conditioning unit, and the table lamp, were either broken or not functioning properly. Hygiene Concerns: Mold was visibly present on the air conditioning unit, the overhead smoke alarm, and the borders of the tub. The bathroom also harbored flies, and the toilet did not drain properly. Cleanliness: The cleanliness of the room, especially the dirty floor under the dresser and the completely dirty hardwood floor, was unacceptable. Safety Concerns: On the third night, between 1:30 and 2:30 am, there was gunfire within the hotel complex, creating a serious safety concern for myself and my colleagues. Due to the cumulative effect of these issues, my colleagues and I decided to check out on Saturday, March 9th. This decision was made with great reluctance but was driven by the unacceptable conditions we encountered during our stay. I want to emphasize that each of the aforementioned problems has been meticulously documented. Considering the amount we paid for our stay, we expected a far better level of service and accommodation. To address these concerns and to seek resolution, I am reaching out directly to you. I believe customers deserve better quality service, and I hope that by bringing these issues to your attention, positive changes can be implemented at your establishment. In light of the challenges we faced during our stay, I also invested in additional cleaning supplies, such as 91% rubbing alcohol, lemon Lysol spray, and Clorox Cleaner + Bleach spray, to make our environment somewhat more comfortable."

"Paula the main receptionist is extremely manic and scattered brained in her behavior. Not sure if hospitality is the proper fit for someone with such a neurotic disposition. Location is awful."

"I stayed here for just about 40 days. I’d say my stay was pretty mediocre. Since I was here for school and the school had their bank information linked to the room, the front desk tried to charge ME for parking. I guess that’s something the school should’ve settled, but why would they charge me if they had the school’s info on file? Any other time I tried to reach the front desk, there was no one there. One night, they even had a sign on the door that said no vacancy and that no one was in for the night. I doubt it because there was an empty room next to me. Additionally, washing/drying laundry is $5 to wash and $5 to dry. I’m not from California, but those are crazy prices. Other hotels I’ve been to in San Diego, laundry is $2! One occasion, I wanted to wash, but all of the washers were in use—not that they were actually on, but there were clothes in all of the machines! There was a handwritten note in pink highlighter on the door that said to be mindful of your loads and be considerate of others. Really helpful. The “breakfast” consists of pre-packaged muffins, granola bars, and warm water and coffee that was left out the night before. Do yourself a favor and get a Starbucks rewards account and get your breakfast there (down the street) or go to Einstein Bagels (also down the street). I think I might’ve had a room that someone wrote a review about previously. There was a gap under the baseboard near the tub. Shower curtain does not do a great job at keeping the water in the shower. My sink drain clogged up but I wasn’t able to get ahold of anyone at the front desk because no one was ever there. Almost forgot to mention that I received 2 notices on my door while staying here. One was for the water, stating that the water will be turned off for a period of time for a leak. Another was for checking the smoke detectors, which I don’t think were actually checked because the smoke detector in my room never blinked. Did I mention there was a power outage at one point for 3 hours in the middle of the night?"

"Where to start really is the question of which isn't easy! #1 THE STAFF: I liked the Front desk youngster's. They were,attentive & friendly.Only problem is their under training! Assistant manager is horrific and rude! Call me Pal, buddy till I corrected it! They kept charging my C.C. during my 6mo. Stay even after I told them not to,that is breaking the law! I saw other guests complaining about that,too. House keeping was sparse & I paid extra for more maids. They cost a"

"Check in was very smooth. Staff was great. Room was amazing. Room was very clean. I checked in early in the morning after having a crazy long day and night. Jackie was new but she is well trained. Had an issue w my credit card. But call and spoke to the manager Aaron that was awesome helping me out. Thank you. Would def stay here again. Paula also was awesome. Great customer service from all staff I’ve meet."