Heritage Inn San Diego 3333 Channel Way, San Diego, CA 92110

"When I looked up Days Inn near airport, I was given a # to call. I just wanted to ask if they had free shuttle service to the airport. The woman asked if I wanted her to book my room and I said I could do that on line. I just wanted to know about shuttle service. Finally I said okay, only to find out later I was charged 15 dollars by her. The people at the motel were very kind and helpful. It was clean. Bed was comfortable. Toilet wouldn't flush, but they graciously took care of that before I checked out. I was told by the person who charged me $15 they had free shuttle to the airport and a hot breakfast and neither are available at this location. They were misrepresented. I had to payout additional money to get to the airport to an uber driver. Staff at the motel as I said were kind and accomodating."

"Had a different experience this time around, the hotel has had a full renovation from what I saw. Rooms are super upgraded. Clean beds. Safe area now. Friendly and attentive staff. I'm telling you full 360. 100% worth the price. Give this place another shot. A+ thanks!"

"If I could give a 0 star I would, checked in to this hotel as we were traveling for work and when we got into our room we found a cockroach in the shower, I called the front desk immediately and the person that worked the front desk decided not to give us another room after we asked if we could have a better room left is with no where to stay for the night as we were traveling for work and had to be at work within the next 5 hours. Horrible customer service ;("

"If you want a hot tub don't stay here.. the guy at the front desk, when confronted about the hot tub not being hot. He stated, "he didn't think that was a hot tub..." He wanted $100 for deposit... plus the 80 for the room.. would not recommend. The rooms are clean but that's about it."

"Waitt! Find another hotel before you regret!!! very run down location with very old room, there was no coffee machine in the room, and the TV was very small. The microwave didn't work and the fridge froze, there were problems with the hot water. We always had to go to reception to change the room key because it didn't work. Dirty bedding with people's hair and we also woke up with bites in the morning probably from bedbugs. And the carpet was dirty full of coffee stains. We had cockroaches and spiders in a really nasty room, really uncomfortable beds, and the air conditioner doesn't cool. In addition, we asked for a non-smoking room but apparently they brought us a smoking room because the room really smelled of cigarettes. And the worst thing is that they didn't want to return our deposit. The reception clerk did not give us the deposit when we left."