SpringHill Suites by Marriott Irvine Lake Forest 23632 Rockfield Boulevard, Lake Forest, CA 92630

"The room was dirty and smells like poop or mud. Most of the staff were on their earphones. I asked the lady who was cleaning the breakfast section to refill the sausages. She ignored me and kept talking on her phone. Before leaving the hotel I told the front desk lady not to send a room service ; She ignored my request and sent anyway. She called me later on to apologize. Some of my personal belongings were taken I complained to the front desk and asked the manager to call me. No one reached out to me. I will not recommend this hotel"

"Location, facility, service, and staff This is a long overdue review. I have been traveling to orange county several times a year to attend my aging in-laws who live in a retirement community close by. This place is my goto hotel. I have been staying there ever since it was built. It's located at a convenient plaza right next to I-5 & 405 with plenty of restaurants. Rooms are spacious and spotless with all essential amenities including fridge, microwave, coffee machine , study desk and iron board etc. Hotel has a cute gym with towel services and plenty of parking underground. Daily inclusive breakfast comes with many healthy choices, homey waffle makers and fresh fruits. It started long time ago with 1 waffle maker and now 2:) More importantly, staff there are super nice! They make you feel welcome and are ready to help you whatever you need. I felt like the service is getting better every time we stayed there, mostly because of the staff and the manager. They are true professionals! The hotel is only 2 star!!! That's a steal:) I am a long time SPG and now Marriott Bonvoy platinum member. I have stayed all over, this hotel is one of my top favorite. Thank you!"

"Location is great with lots of eateries. Breakfast was wider range as compared to my days in other hotels. Room was big and clean. Love this hotel."

"Hotel was nice, but they canceled my reservation when I got there and moved me to another hotel for a night, then I had to move back. When I spoke with a manager named Mario about recouping my travel expenses, he offered to get me an Uber credit. He then ghosted me and will not return my emails. I have sent him several messages, but he does not return."

"Nice rooms, good equipped gym, Staff usually nice and helpful. The wifi is too slow though, close to unacceptable for a hotel that prouds itself being for business travelers. That leads to an overall 4 star rating."