Best Western Plus Irvine Spectrum Hotel 23192 Lake Center Drive, Lake Forest, CA 92630

"I booked a room here for my family and I to stay at for a quick getaway. We booked the room for the pool, but upon arriving was met with a drained pool under maintenance. I asked to cancel and get a refund and they told me I had to go through our booking site and have them call to get the refund. The site called them and this hotel refused to refund the room even though it was entirely their fault. I will never entertain staying at a best western again. Went to a hotel down the road and had an incredible experience. Shop around the area, this hotel is not worth the trouble and could care less about their customers."

"This is our second stay here in recent months. Wonderful staff and delicious breakfast in the morning. Locatuon is great several restaurants and stores nearby if needed. Thank you"

"Great stay! This hotel is centrally located close to the fwy without the load road noise. Clean rooms are large and spacious. The service was really phenomenal too. Breakfast spread was impressive given the value of the rooms! Would definitely stay again. I have to say a special thank you to everyone who searched high and low for my sons stuffed animal. He is so attached to his stuffy and when it went missing we were heartbroken. They called us 3 days later and let us know they found it!! Such incredible customer service!!"

"This hotel met our needs for the most part. The staff was very friendly, always smiled and were always available to get us what we needed. The rooms were clean and pretty nice. It seems like they are updating them. We did have some water leaking from the ceiling and the toilet constantly ran. The pool was also not heated, and the hot tub was not hot at all. The free breakfast is homemade and is cooked right in front of you, it was delicious. Overall, it was a nice place to stay for our vacation."

"Nice hotel. Compared to most Best Westerns I've stayed at this one had a better breakfast with real eggs and meet and hash browns. It's also dog friendly which is nice since we were traveling with a dog."