Hampton Inn Irvine Spectrum Lake Forest

"Nice spacious rooms, quiet hotel, comfy beds! Housekeeping is a little uncourteous, bleaching lobby floors during check in….not making beds. But overall nice location with nice view. Not really a deal on price, but worth it for the stay."

"This hotel is a duel hotel Hampton/ Homewood. The hotel has many food options near the location . The hotel is on the corner of busy street so it is not safe to walk to any of them. . The majority of the staff was rude and unhelpful. Hotel breakfast is basic and did not provide fresh fruit on the days of our visit on the Hampton side. If you stay in a corner room there are floor to ceiling windows which are beautiful for light however can increase the temp of your room. The room temperature is controlled by the front desk. There is no notice of this in the room so for the first two nights I thought I was doing something wrong to be able to change the temperature of the room. Our family was sweating at night. When notifying the front desk they took no immediate action to change temperature and I had to follow up for a response which was responded with attitude from front desk staff. Hotel kitchen staff was rude and was visibly annoyed with guests when asking for simple things like utensils. Room is supposed to be serviced every other day. On our day we were told by housekeeping we were not on their “log”. I went down stairs to ask for towels and it took an hour to respond. Unfortunately due to hotel staff we will not return to this location."

"I had a king room in the Homewood suites area which was lovely. Nice breakfast with normal options. Service was rude and cold. I'm not sure the staff could have gotten anymore snooty and uptight. I didn't get a smile from an employee until I checked out. I'm not interested in staying there ever again. I guess the Hiltons don't need anymore $$$ because they certainly turned me off their brand for good. There are too many hotels to stay in that actually seem to appreciate a customer, to waste my money there. Based off the occupancy I saw there, I'm not the only one."

"Booked same day on the Hilton Honors app, before my flight to ensure I would have a room for tonight as I would have landed past midnight and the appt wouldn't let me book for night/tomorrow am after midnight. My flight is delayed by 6 hours, so I called to see if it could be cancelled and credited, neither the 800, nor the hotel manager or staff were "able" to cancel without a charger. So they keep the funds without me ever stepping foot in their property. Even for the sake of customer service (diamond member) what a poor experience with this place and chain. It's worse than dealing with AI."

"The room was incredible and very comfortable. There was an unbelievable amount of extras that made our trip just that much better. Their breakfast lineup in the morning has so much stuff, and all of it was excellent. Omelettes, hash browns, sausage, cold cereal, oatmeal, yogurt, fresh fruit, there was fresh squeezed orange juice, coffee,tea, milk, make your own waffles....it just keeps going each and every employee we came across or interacted with was very friendly and helpful if you are headed to Irvine California for any reason work or pleasure, this is the place to stay......I really don't want to go back."