DoubleTree by Hilton Hotel Campbell - Pruneyard Plaza

"I had a good time during my business trip. Room was big and comfy. Was able to quickly connect tv to Netflix and watch something before going to bed. Comfortable bed. One of the lifts was out of service that is some of inconvenience during stay, but a minor one. There is a restaurant in the lobby, but hadn’t had a chance to go there. Breakfast buffet is reasonable."

"Room had a humid and smoky/bad body odor scent. Pool view was NOT a view and not worth the upgrade - it faced a wall and roof with steaming vessels of another building and cannot see the small little pool down below. Service was mediocre. Staff weren't smiling or speedy. Things took hours to get from the beginning of check-in to the end of check-out with blame over aplogies. Not staying here again."

"I had stayed here a year ago and my experience was ok. This time I just checked in and it has been very disappointing. Their parking lot was full. They told me to park where the restaurants are with a tag they provide. It was pouring rain and that is a 10 min walk. Then I come to the room. I am ready for bed after a 6 hour flight. The room overlooks their pool. There are bunch of people having fun which is fine but the window has no sound proofing and it is as if they are in the room. I ask for a room change. They are all full so unable to accommodate. They tell me to try next day at noon. I’ll be at work at noon. Too bad. I had booked this for 5 days for work. Very disappointed Really poor service. The rooms are ok. The bathrooms were renovated in the last 10 years, so no complaints. But the AC and windows are from the 80s. Carpet is grungy. The location is good but not worth the trouble. I’ll be looking elsewhere."

"We had to pop in here with literally no notice -- we had a home emergency -- and they were AMAZING! They had a room available when we arrived which was IMMACULATE and had a little air on. They gave us warm cookies when we checked in, and Alex the manager even sent us a text to check that we had everything we needed. What a special touch! I almost hated to leave. I would absolutely stay there again, and you should too."

"My unit was spacious and clean and had one of the biggest TVs I've ever seen in a hotel room. The warm cookie upon arrival was a nice touch and the breakfast buffet was decent for the price. During a recent stay, I had an exceptional experience because of my own oversight. I left an expensive item behind in my room. Housekeeping turned it in to Lost and Found and Alex at the front desk was very patient with me when I called the next day to make arrangements to have it shipped back to me. Service at an establishment is always a key factor for me and for this alone, I will be sure to return to the DoubleTree by Hilton Hotel Campbell."