Coast Transfer & Storage

"They did a great job packing for my military move. No complaints here!"

"Really disappointed with the cost for value here. 1 bedroom apartment 1 person, moving 9 miles down the road. Perhaps because of this easy move they assigned me their "C" team, who showed up ready to complain that there were 3 flights of stairs and no elevator at my apartment complex. One showed up assumingly hungover or sick and made it a point to use both old bathroom and new bathroom to relieve himself of that. The move took all day with 4-5 people whereas when I did a similar move the year ago, IVL took half the time for the same packing & moving with 2 people, without complaining the whole time. They managed to drop my new desk down a flight of stairs, completely ruined that. Took forever to replace. Scratched all my walls up in the process. Corners on 3 of my tables are scratched, dented and damaged. They managed to actually lose a few smaller items, which is really impressive since they are the ones who packed them. They didnt want to take a part a couch to take upstairs, so out of frustration and exhaustion, they just hauled off a brand new $800 couch. After all of this, they had the audacity to complain some more about my tip on their way out of my apartment building. Unsurprisingly, I have had no response from the insurance claim I submitted to their office months ago, with no comment on the awful experience I had. I thought nearly $2000 for a same city, 1 bedroom pack and move was a lot, but I paid for what I thought would be a low stress, convenient and efficient move. What I got was the most unprofessional, sloppy move I've ever experienced. I should have just paid someone to help me move it myself at this rate. Find a different moving company that values its customers and their belongings."

"Coast Transfer & Storage was responsible for handling our military move. Susie, who was great to deal with, was very helpful but everything else regarding the move was just disappointing to say the least. The movers were unprofessional and their household goods inventory was put together in such a sloppy manner that many items were missing or left off their list entirely. If you are presented with this company as an option for your PCS, be ready to spend an exorbitant amount of time ensuring that they haven’t made errors or it will end up costing you when it comes to replacing missing or damaged items. It was their errors that have left us unable to file claims that will allow us to see any compensation for the items that went missing under their supervision. Their lackluster effort when it comes to moving military members just shows that they are counting on your claim officer to pick up the slack. In the end, we just cut our losses. I’m sure that their attention to detail is significantly higher for private clients but for those who need a military move done, do whatever you can to have another company in the area do it and save yourself the headache."

"WORST MILITARY MOVE OF MY LIFE! Our stuff was packed out in July and now it's November and I still haven't received it! They almost never answer the phone and when she does she has no answers at all. OH and to top it all off I was just contacted by a young man who received MY couch in his household goods shipment! This company doesn't care about the customers at all"

"The military picked this company to move my husband and I's belongings to Virginia back in February. The two men that packed up and loaded our belongings were amazing. They were professional and took care of our belongings. They explained the process and made us feel reassured, for this was our first big move. Nothing was lost or broken on delivery day."