Windsor 54 West Towne Mall, Madison, WI 53719

"Great experience, thank you Willow! My daughter tried on 14 dresses, and narrowed it down to 2. Willow recommended she try on one more, one we would have NOT selected and my daughter said YES to this dress. The whole team was awesome and made this a great prom experience for the family! Kudos to Willow and the team at Windsor."

"The ladies at the West Town store in Knoxville Tennessee are amazing. They did not rush us into buy just any prom gown. They know how special it is for my granddaughter's senior prom. They get a 10 plus score from me."

"Great customer service from this location! Love Willow.this time I was helped by Leslie she found what I needed and more!"

"Sadly just had a very poor experience at this location. I purchased two dresses for my daughter 8 days ago. At the time I was told by the employee that I could return either of them within 14 days. I expressly spoke with them about this because I knew we were only going to need one dress because my daughter was not able to come with to try them on. When I stop back out today to return one of the dresses the shop was closed for over a half hour with an out to lunch sign. After waiting all that time when I went in to do the exchange I was told that I could not return this item due to it being "Out of season". I just bought it 7 days ago so it's the same season. Also I explained to the employee that I expressly spoke to the person when I purchased it and was told that I could return one of them no problem within 14 days. She said they couldn't do anything and then started helping the next customer. Very disappointed..."

"I had the best experience at this store after having a really bad one at the east side location. The sales associates were much more friendlier here and were more than happy to help me with my shopping. The store manager was also there when I went and was so nice and answered all my questions and even got me a fitting room started. They even offered me the option of looking up and ordering an item they didn’t have my size in online. The store was very clean and had a lot of selections to choose from. Definitely will continue to shop here instead of the east side location."