Plato's Closet Brookfield

"This place is a great place to shop for gently use things and namebrand shoes that are lightly worn but for some things the prices are very ridiculous. They want to charge for $60 for some old shoes you can go to finish line to get a brand new pair for that price And then when I bring in clothes that are great spring wear they don’t buy anything. It’s a waste of time to sell clothes to them so if you want to go in and grab a couple items for great prices is a great place to go majority of the time ."

"Tonight I came in with a large bag to sell (was not even greeted or looked at by the two girls behind the counter.) they took 2 minutes to look thru my bag (there’s NO way they actually went through everything) and offered $3 for a brand new pair of trendy Nordstrom jeans that I paid over $50 for. Clearly they just didn’t care to look thru my things even tho I was the only person in the store. The girls there would rather chat away than work!"

"They really need to hire better person reviewing clothes, they consistently not taking a lot of great clothes in great condition such as lululemon, Jordan, Nike shoes that don’t fit me. I see a lot of clothes they are selling in really bad condition or not stylish at all and sitting for weeks, most of the clothes I brought in I was able to sell by myself on eBay within a week. Never bringing it to them, no point."

"The store was clean and organized which I appreciated. I loved that the sizing was all in the correct spots. Made shopping easy. There was an employee with very short hair that was putting things away on the floor. She was very pleasant and friendly. But the person doing the ringing didn’t even try to act like she cared about customer service. No hi, no did you find what you were looking for, no interaction other than telling me to put my card in and then saying have a nice day in the most monotone voice. I work in retail and when checking out that is usually the lasting impression of a shopping experience. They were also out of bags, and I only knew that because I heard her tell the customer before me. She didn’t tell me at all. Just put my receipt on top of my purchase and slide it my way. Overall could have been better."

"Okay place to shop, bad place to sell. I came in with two boxes of new and like-new plus size clothes and they hardly took anything. I understand that they wouldn't take everything, but they passed over brand new Lane Bryant dress pants and a number of other nice things. I'd wondered if this was because most of my clothes were plus-sized, but upon reading other reviews for this location, it seems like this is par for the course regardless of clothing size. I got a whole $17 for a brand new dress (retailed around $60; I think I paid $15 for it), brand new bag (retailed around $100; I paid around $90), and a couple other items. I understand they need to make a profit, but yikes. What really got me about this was that while browsing through the store, I saw a few pieces of clothing with stains on them. I've sold to stores with a similar business model (Buffalo Exchange, specifically) and they refused to take stained clothing, even if it met their other standards. Naturally, I assumed that if this store was purchasing stained clothing, they'd snap up the majority of the clean, gently worn clothing I brought in. Apparently I was wrong. If you're considering selling your clothing here, I'd recommend skipping it and going to a Buffalo Exchange. I've had much better luck there, plus you can choose to get your payout in store credit or cash (half as much as the store credit amount). Despite all this, I did manage to walk away with a cute dress, which is why I gave two stars instead of one."