Free People

"i’ve been to this location twice. once to shop, in which i was never acknowledged but chalked it up to it being late in the day. the second time i came in, it was for an interview. i had applied online and was called the next day and they sounded really interested in seeing me for an interview the day after. but when i walked in they didn’t acknowledge me. and when i went up to the register and told her i was there for the interview her whole demeanor changed. she asked some other worker if she wanted to interview me to which she said no, and the original girl took me to the back, not even asking my name. she asked maybe three questions (all of which i had no way to show i knew how to do the job. just: what’s ur availability ? can u work holidays ?) and told me she had a few more interviews but would let me know by the end of the week. she barely even walked me back out front. i got an email two hours later saying i didn’t get the job. obviously they only care about looks. just a disgusting way to treat a customer and potential employee. just shop at any other store in the strip mall, the workers will actually be nice. how did you want me so bad to come in for an interview but when i show up you can’t even be bothered to remember my name or look at my resume ?"

"The clothes are nice but the delivery of items has become very poor. Even when you pay for overnight or 2 day delivery you won’t get your items on time. They will give you a delivery day and then continuously change it. It took me 5 weeks once to have an item delivered. When you call they have no answers and say it might be back ordered, even when the website says it’s in stock. Like the clothes but don’t expect them to arrive anytime soon."

"Love the styles. I buy most of my clothes online..but returned a item that didn't work. It was convenient for me. The sales associates were welcoming and gave me my space as I looked around. They also thanked me for stopping in when I left. One of my favorite brands!"

"POOR customer service. In mid-September I went into Free People looking for a dress for a wedding I was attending and a jacket to go with. I wasn't greeted, no eye contact and I was in there for 20 minutes. I went up to the girl at the desk and asked if there was a dress I really liked available in another size and she said, " Is it out there? Then obviously not". I was so taken back by her demeanor, she really made me feel defeated. I just left and will never go back. Thank goodness other stores like Anthropologie and Von Maur have amazing, helpful, positive staff that helped me find what I was looking for. New coat, shoes, dress, two shirts and four candles later- I'd say it was a success- no thanks to FP. Honestly, I haven't written a bad review before. However, this experience was so frustrating that I figured it should be heard, After reading other comments here, I am glad I am. Seems like there is quite the trend on poor customer service at this store. It's too bad, because I love Free People. I can just order online next time."

"Tonight I visited this free people location with a few of my friends and honestly I’ve never felt more unwelcome. As soon as we walked in the 2 girls working greeted us and we continued to shop around. Then throughout our visit the employees started to laugh and make fun of us. We had no idea why but they weren’t hiding it very well. They were making fun of the clothes we were wearing which was absolutely ridiculous. We were just wearing shorts and T-shirt’s and sandals. And just so everyone knows, I own free people. I own A LOT of it. But I should be respected REGARDLESS of what I’m wearing. I work at a retail store myself and that is so disrespectful. We finally left because they kept watching us and making us feel so uncomfortable. I will never return to this location. I’ve never had a place of business make me feel so bad about myself."