Costco Tire Center 650 Gateway Center Drive, San Diego, CA 92102

"This is the slowest tire center I’ve been too. They get the work done, but they are severely understaffed and don’t seem to have any issue taking hours on end to get your service done. I’ve been sitting waiting for my car that hasn’t had a person near it in the lift for 30 minutes. And they don’t have the best customer service. Most of the interactions I’ve had with staff here are rude and so so slow. Not a lot of good things to say but it’s Costco…so I’ll keep coming back."

"Tried calling multiple times to confirm availability of a certain tire and install costs. Phone rang indefinitely for 5 whole minutes. Based on other reviews, seems this tire center is poorly run and can barely keep up or execute quality work. Probably worth steering clear of."

"Good quality service but terrible on wait time even if there’s appointment. They handled appointment and non-appointment the same. Every time i had appointment on tires service I still waited for over three hours . Need more improvements."

"Always, always, get an appointment if you can (you'll be thrilled going to the front of the line). Service times are rediculously long. Don't be surprised if you have to wait six (6) hours or longer if you don't have an appointment. Never enough staff on hand. Always a long line. Undertrained desk staff lacking in basic customer service skills (more training please. Just say you're sorry if someone in the shop, front or back, screws up. Don't get defensive. Apologize and give options. Also, better to reasonably overestimate service times as customers will be thrilled when their service is completed sooner and it will give them a buffer in their own schedules). If you have wheel locks bring them with you as this shop, unlike the vast majority of other shops, doesn't have a set to help you out of a jam with. Management appears to be non-existent. Some staff are very pleasant and accommodating though rare (pay them more?). Two stars seems disingenuous, three seems a bit much. 2.5/5 stars."

"Went in for a tire balance and rotation and the vibration of my car was worse after. Went in again and they told me for sure one of my tires was bent. After no tire was bent but the previous tech failed to properly balance it. First and last time going to this tire center."