Firestone Complete Auto Care

"Great customer service! Everyone is so friendly and welcoming. While waiting I see how they happily help walk-ins with a smile at the end of their long day."

"Took a van there, they found the screw in the ture and changed out my wipers. Great job. The service specialist Israel is top notch with customer service and politeness. Management material!"

"I was in a sad place after a pothole irreparably damaged my tire. Fernando at the Midway Dr. location in San Diego was very helpful and kind. He also saw that another tire was damaged and needed to be replaced. He ordered the tires I needed and the work was done as quoted the next day.All in all a great experience."

"Went earlier today to get some new tires put on my car. The good: Tires are amazing and I got a good deal. Staff was very friendly. The bad: When they were done and I got back to my car, I immediately noticed there was a dent inside where the door closes into. That was NOT there before. My lease is almost up as well so that's a huge bummer. You can only see it when you open the door but still... Unfortunately, I did this in the middle of my work day and had to rush back to my salon for a client. I didn't have time to go in and complain and try to figure out why there was dent INSIDE of my car- when they were working on the outside of it. Hopefully the mechanics will be more mindful with future customers. On second thought, I guess I didn't actually get a great deal after all, especially since i have to get the dent fixed before I trade the car in."

"They refused to honor their warranty on labor. 2 years ago I brought in 4 brand new aluminum rims and 4 new Pirelli tires to have them mounted and balanced. The wheels were stored in my garage pending the completion of a car restoration and when I moved them to install them on the car two of the large double sided tape lead weights fell off and were simply laying on the garage floor. Apparently, the installer did not clean the surface of the brand new wheels and the tape failed to hold the weights. The wheels were never installed on the car. The sales manager told me that because the tires were not purchased at Firestone they would not honor any warranty for the installation or balancing. Despite my instance that the tires had nothing to do with the quality of Firestone’s balancing weight installation he refused to accept responsibility and correct the failure. At the time of installation they also charged me for tire scrap although I did not have any old tires. If a company is not willing to fix their relatively small failures, I would not expect them to behave any better with a larger problem. I will never again consider patronizing a Firestone store."