Nissan of Downtown LA Service Center 635 West Washington Boulevard, Los Angeles, CA 90015

"Their service is good as a Dealer of Nissan.! But, Last time I went with 3 problem. They fixed all and make a new problem. After returning home I noticed that things. Customers service by Phone Call is worst.! I called them multiple time but didn’t get responses. (Photo for attention)"

"It took awhile as expected but I was disappointed that I was not approved for payments to get my car fixed. The attendant Helen was great at explaining & trying to assist me every step of the way"

"Can you imagine $737.79 for replacing only a side mirror??? but when I complained to the manager, he threatened me, if I didn't pay, he would not give me my car back. It is a hell dealership of rip-offs. I'm going to file a report to 'the state Department of Consumer Affairs'."

"Bad service...brakes were recently changed, and it keeps making noise. Took the car on Friday around noon and waited 20 minutes for someone to help me out. I was supposed to get a call/text from Gabiel after they were done with inspection that same day and nothing. On Saturday, I kept calling and calling with no luck until 3pm finally someone answered, but apparently, they were not done with inspection. Told them I needed my car as soon as possible and their reply was "well you can pick it up" if not I can wait for Gabriel to be available to give me a call back.He didn't bother to call back, when I picked up the car I was told that something else was wrong with the car said nothing about the brakes and telling how much it would be and that they will work on the car till Wednesday. I paid for brakes, and the job was not done correctly, but quick to charge for something else that apparentlyneeds to be fix. I just want them to fix or change the brakes that I already paid for. I have been trying to talk to a manager left messages and voice-mails, but it seems they're too busy."

"Expectations matter. Perfection is rare and can not be expected. A quality environment with professional people should be expected. Service departments are busy places with many working parts. It takes incredible commitment from dozens of people to make it work smoothly, no matter how simple or complicated a vehicle visit may be. That all said, DTLA Nissan's Service Dept is 5 star, and exceeds all reasonable expectations. The Service Director Lance S is a credit to DTLA Nissan and to Nissan in general. I have never met a service leader with more product knowledge. His attention to detail, and ability to lead creates a quality environment. It's important to work with and respect the people that are tasked with making your vehicle right. Your experience will be elevated if you understand that vehicles are not always simple, and that people just like you and me are cooperating on your behalf to make things right. Credit where credit is due, the DTLA Service dept is excellent! My experience has shown they are a step above others (Mercedes Benz, Porsche...). I always appreciate their efforts and can depend on their results. Expectations matter. That's about as good as it gets."