Pep Boys,

10644 W Pico Blvd Unit 100, Los Angeles, CA 90064, United States

"Welll, they put control arms on my car that didn't belong on my car, which is apparently illegal, and to *make* them fit they CUT the metal that is in front of the brakes! See the pictures. I fought for 2 months through my credit card for a refund and finally got it. Not my only issue, just the biggest. Car was too dangerous to drive and had to buy a different one. Don't do it. Really, DON'T DO IT."

"I went to Pep Boys Overland to get my Porsche Battery fixed and Jay totally took care of me. Jay was a total professional and got my Battery done in record amount of time. If Jay can be recognized or rewarded for his excellent customer service it would be greatly appreciated. So happy with Pep Boys!"

"When checking in for my new tire appointment, I was told they did not have all of the tires ready for me. Instead of waiting for the tires to be changed, I had to use ride share to get to work, an extra inconvience. Was suggested I should pay for an alignment adjustment even though my alignment was fine. Accepted because they are the experts. Never got a call notifying me my car was done, but when I did come to pick it up the alignment was very off with my car drifting to the right now. Came back in the next day to have them update. Was told it could be done in 15 minutes, yet after an hour, they still had not fixed because sensors weren't working and after driving the car again the alignment was still off. Frustrating that I paid extra for something I didn't need and my car came back in worse condition. Follow Up: Took it to the Pep Boys in Santa Monica and they were able to correct the issue. Still the entire process was incredibly inconvenient."

"I'm exasperated with the changes in car battery service and pricing. A process that used to be integrated and cost-effective at Pep Boys has become disjointed and expensive. The battery alone at AutoZone was $340, and Pep Boys, now operating next door as a separate entity, charged me $130 for labor. Moreover, the installation took an hour and a half on a quiet Tuesday morning, whereas it used to take a mere 15 minutes. This drastic change in service efficiency and the steep rise in cost, separating product from service, is, frankly, just another way the consumer gets screwed"

"I took. my car in. for a battery service. I ordered and scheduled online which was super easy. This is the best Pep Boys Service center in Los Angeles and I have been to almost all of them and locations outside. of the county. Oepheus and his crew are friendly, professional and welcoming. I was in and out faster than any car service I have ever had. They have things down and will leave you smiling"