Pep Boys

"Customer service skills is garbage . Called on the phone to ask what services they provided Darrell, who answered the phone, just kept talking to someone in the background. I asked if they were ASE certified they seem to not even know what that is then they kind of became very aggressive and stated they’ve been open for 100 years. It was just an odd conversation. Overall I would not go here and always remember to ask if someone is ASE certified When getting work done on your car some reason they just do not know how to communicate here I still can’t believe the customer service I received"

"Jonathon was great and helpful in making this process fast and easy! Will definitely come here again and refer him/this PepBoys to others. Thank you again Jonathon!"

"I changed my BMW x3 with my own engine oil and the filter. I changed the brake fluid too. It was great service. The mechanic was kind, professional, and detailed. I recommend it here."

"i'm very satisfied with the service i received from darnell and the rest of the team they make me save money on my service definitely i change to this shop! highly recommend to anyone they take care my baby meche!!"

"I'm going to start my review with a lot of regret. I do not recommend anyone to service this store. First, there is no one responsible. It's a general mess. I went to have my car aligned on Sunday 07/23 and arrived at 12:18 pm to request the repair. I was told that I could only do it at 3:30pm. It was an emergency, I ended up accepting it! I was waiting 2 hours at the store and called my wife to pick me up, at 3:15pm they called me saying it was ready. The worst was not the delay! because he told me the time, I was impressed that the 3 employees went to lunch at the same time and took 2 hours to return. I'll put a photo of the empty workshop. I thought it was disrespectful!!!!! 3 employees going to lunch together! But the worst is yet to come!! The steering wheel of my car is very misaligned. (photo) I don't know how it works here in America, because I'm Brazilian and there they line up by the steering wheel. The store is rubbish !!! Bad service !!! U$100.00 thrown away !!! As soon as I return from the trip, I will go back to the store to redo the service. The email they send asking for your suggestion does not accept 1 or 2 stars, only from 3 stars. Rafael Ribeiro."