Firestone Complete Auto Care

"Giovanni and the rest of the staff were professional, courteous and knowledgeable. Had a 9 am appointment and when I arrived at 8:45 they took me right in and installed tires. AND they were super busy at the time."

"We came to change tires on two cars. We had an appointment for the first time slot on a 8 am Sunday morning. They said it will take around 5 hours or more to change the tires because they are back logged. Perhaps they should contact the customer and say there is a big delay before we get there? What is the point of having an appointment if a simple tire change can take 5-6 hours?! Every other time I had an appointment in other shops to change tires everything was completed in less than 2 hours. They kindly agreed to put a rush order on one of the cars, but it still took 3 hours to be completed from the time of the appointment. I got quotes for the tire changes over the phone. However, they wanted to charge more for one of the cars than I was quoted on the phone. We negotiated back the price to what was quoted...However, why are they trying to charge more than the price they told me themselves over the phone?! The next day when I went to pick up the other car, the guy did not know neither which one was my key nor which was my car. He asked is this your key? Is that your key? Is this your car? A professional shop should have an organized list of which car and key belongs to which customer. I could totally have left with another car if I had wished to do so. On the plus side, the cost for the tires and change was good. Overall, they were disorganized and had long wait times."

"Carlos was so kind, professional, and helpful. The team was up front from the start that they wouldn't be able to get to my car until the next day. They called to explain recommended maintenance even tho I only ordered an oil change and weren't pushy at all when I decided to stick with the oil change. Carlos even shared the part numbers I would need if I wanted to purchase the part and install on my own. He was absolutely lovely to work with. Everything was very efficient as well. I was in and out both when I dropped my car off and when I picked it up. This is my second servicing at this Firestone and I will continue coming back. Thanks, Carlos, and the rest of the Santa Monica Blvd location employees!"

"The overall cost for oil change with a tire rotation was decently priced. They were kind and courteous. There was no soap in the bathroom but overall, we appreciate them for their service and help to keep us on the road :)"

"Had my car towed there but then eventually changed my mind to have it towed closer to home (60 miles north) so I wouldn’t have to come back the next day to pick it up. Even though I didn’t get any service done, the woman Lolana (I think), was one of the most friendly and polite professionals I’ve come across. The service industry is hard and she had a great attitude and helped me smoothly transition my car out of there and gave me a lot of advice."