Amato's Auto Body 3848 Sorrento Valley Boulevard, San Diego, CA 92121

"This has been the worst customer service experience in my life. I am taking the time to write down a review because it is INSANE how bad the service has been. My husband and I dropped off my car November 16th. A guy named Gilbert (apparently he no longer works there) received the car and told us the estimated process time would be 7-10 business days. I called 2 weeks later and a guy named Zach said their process normally takes 4-5 weeks and that the car would be ready by December 15th. I called December 15th and Zach told me they hadn’t even opened the car to check what pieces they would need to order (what kind of procedure is that right? I called several times in the next weeks to see if they had ordered everything they needed. They did not. Days later he mentioned that they ordered the wrong pieces because the car was Mexican. It is a Volvo XC90 from Sweden. How different can it be? If it were different how could they not resolve it earlier? Every time I call they have me waiting about 15 minutes because they seem very very busy and apparently have other priorities. Today is January 17th. My husband called yesterday and Zach said the wrong pieces arrived. Every single time we call either they say the will return the call (they don’t), or they make up some lame excuse about how they didn’t notice X new issue, or didn’t order the right pieces, etc. I have been telling them constantly I am about to deliver my baby and I need my car, but they don’t seem to care. They haven’t shown any single worry or preoccupation since we started the whole process. Up until this day January 17th. They still don’t have an answer and I don’t know when I am getting my car back. Not only Zach but the people we’ve been talking to always make up excuses and say they don’t really know what the problem is and that they are not fully aware. What kind of team work is that? What kind of process is this?????? These people are irresponsible."

"After 80 days (initial quote was 25), I finally have my 2018 Audi back. Horrible communication from start to finish. Early on it was a lack of communication, then was followed by weeks of misleading communication. Why did it take a month to tell me that a part was back ordered and the work hadn’t even started? Why did I need to physically show up to the shop after 6 weeks to finally be given an update? Why was I never even offered a loaner car until this point? With Victor, he does everything he can to NOT communicate directly with his customers. Call the shop for an update? You’re gonna speak with the receptionists who can’t transfer you because he’s always in a meeting or not around. Got a question? It’s basically playing games of telephone. And every answer is something that they think you will want to hear, instead of just telling the truth. The last two weeks was basically “it’ll be ready tomorrow” over and over. Finally, I called Audi to get an update directly from them because it was clear I was being misled about the status of my car. I don’t blame the receptionists though because the guy in charge of the repairs should be the one answering the questions. I went to pick up my car and had several follow up questions based on info a receptionist gave me, and I couldn’t get firm answers because apparently Victor did all the work but couldn’t bother to be around to meet me when I picked up the car. The other guys there tried to help the best they could, but ultimately I left not even knowing if I need additional work on my car. Maybe they didn’t care because I went through insurance? Maybe they treat their cash paying customers better? Whatever the case, honest communication is critical, and I would never take my car back to a shop that’s so poor at it. I can’t comment on the quality of the work because at this point I don’t even know what’s real and what’s fake."

"I would give them 0 stars if I could. I came to Amato’s to fix collision work, glass, and a dent because they seemed reputable. It took them a few weeks to take my car in. Then it sat there for over a month. There were no communications, phone calls, or updates. When I called they said the car is ready (!) - when did they plan to tell me, who knows? Only one of the three things they committed to fixing was done. They blamed it on some staffing changes and that they person working on my car left. Not very empathetic. I took my car home and it’s been a second month. Still no glass repair. I called and asked what the status is, and they gave me the number for safelite. My experience with them is that they’re slow, rude, not empathetic, and don’t do what they say they’re going to do. Avoid Amato’s unless you want to chase after them for months."

"My experience trying to get my 2021 Audi A4 repaired at Amato's was so bad I feel obligated to warn others. My car needed a new rear quarter panel and a new rear bumper. Brooke and Jessica at Amato's told me they would order the parts and call me once they came in. In early June, they called me to make the appointment. I brought my car in on the date of my appointment, June 19th. Throughout the next month I called for updates. I spoke w/ employees Randy and Victor who both tried to assure me that everything was moving along smoothly. But there were red flags that something was not right. Them making multiple threats to have my car reassembled without any of the work being done being one of them. On July 28, I went to see my car in person. Victor drove me to the salvage lot. My car was parked in the back row, in the exact same condition as when I dropped it off, minus the layer of dirt now covering it. Victor tried to tell me my car was "the next in line to be disassembled", but by that point I'd heard enough of their lies. I asked him to please prepare whatever paperwork was needed as I would return on Monday to retrieve my car. On Monday I went to get my car. An employee working in the salvage lot was helpful and moved the car blocking my car so I could exit the lot. I asked if he could hose my car down so I could see out the windshields. He said he would but the main shop was where their car wash bay is. When I got to the main shop, Luis agreed to have his guys wash my car. That was done quickly and I asked for my car back. Luis refused to give me my key fob back. Him and Victor went back and forth about what they were going to do as they already accepted insurance payments. I told them this was not my problem and asked them for my key back many times. They kept walking away from me. I felt scared and began to reach out for help in retrieving my car. I called geico as well as 911. After 2 hours of this nonsense, a supervisor at Geico called Luis and said something to him that made him finally give me my car back. It still needs all the same auto body work as when I'd brought it in 6 weeks earlier, but at least it's not sitting in a parking lot being used as a pawn in insurance fraud anymore."

"This shop is the best in San Diego. Their work is 10/10, their costumer service is 11/10. I don't usually give reviews for a job that got done, but this shop went above and beyond. Speed, communication, eqse of process, total costumer care. Paul Amato is a very humble man, very approachable. Shout out to Ms. Jessica for communicating all the time."