Journeys

"I wasn’t going to leave a review but todays interaction made me change my mind. A few months ago I came here and bought a pair of shoes then came back to return them and buy something else because I changed my mind (they were a gift and I no longer thought my sister would like them.) I was super apologetic while returning the shoes and changing my mind. A few weeks later I had to return the shoes because they were too small for my sister. I felt really bad for returning an item again and apologized to the employee (same one as before) and said I didn’t mean to be a problematic customer. She seemed upset but I moved on. I went back today to buy my own pair of shoes (almost 3 months later) and while buying them she came out from the back and made a face at me then said “oh. Welcome back.” At this point I shouldn’t be made to feel bad/ uncomfortable for returning items twice (which isn’t even a big deal?) and apologizing for the situation. This lady was rude for no reason and it left me feeling really uncomfortable to be at the store."

"Thank you Farid ! He had a great attitude, and personable! You saved the day ! My feet wear killing me in the vans a friend gave to me. Like brand new but she didn’t want them anymore. Not a brand I would wear personally. Started hurting my heal.i asked for a bandaid he gave me a couple. He suggested Crocs . So comfortable!"

"Terrible employees. My family and I walked into the store, and had to ask the three employees standing around speaking to themselves for help. We got a begrudging response from a morbidly obese woman with pink hair who scowled at us during the entire process of trying on shoes. When we had to order shoes, she sent us the wrong shoes. Shop anywhere but here."

"Larry was amazing. He was so helpful, knowledgeable, and honest with my husband and me. I think he said he’s been with the company for 30+ years, which really says something about the place. I didn’t end up getting the boots I was looking at today, but I’ll go back. In the meantime, I wanted to at least give Larry some credit for his great salesmanship. I wish all shopping experiences were this pleasant."