Geek Squad,

9540 Mira Mesa Blvd, San Diego, CA 92126, United States

"TLDR;  Bring your car in to get treated for the common cold. Leave having given it STDs.  Until Best Buy and the parties involved in this situation actually deliver on what they promised and take responsibility for the problems they caused, this review will remain unchanged. Special shout out to the Geek Squad team in Mira Mesa for breaking my car stereo sliding cover. In particular, Devon, the junior technician who committed said breakage, his manager Robert, who has denied all responsibility to date and Ricky, a separate floor manager who tried to be helpful but ended up disappearing in the end. Best Buy should be ashamed. Poor quality. Poor service. The following incident happened 10/4/2023 and remains unresolved. My Pioneer stereo broke recently. I bought a new stereo from Best Buy to be installed by Geek Squad for their guarantee of standing by their labor. I paid $40 for said labor. After the initial 2 hour installation by Devon, he failed to connect the wiring for my sliding door cover. This meant I had to manually slide the cover now. Devon promised to fix it for free so I had to schedule another appointment several weeks out. During this follow up appointment (which also took several hours), instead of fixing door cover, Devon managed to completely break it off. He presented this to me and refused responsibility. He went as far as to say, "hey, so there was already lots of dried glue on this door cover so I didn't actually break your door cover. If you buy the replacement part, you can come back again and I'll fix it for free again" I'd brought up to Robert at this point that fact is, my sliding door cover had been intact when I brought it into the shop and now it was completely broken and unusable. Now I'm the one responsible for the cost of the replacement part?  Was this supposed to be the expected customer experience at Geek Squad? He too also refused responsibility, "oh, I can't do anything. I need my manager (Jessica) to file a claim for the part. You need to come in end of this week Friday to meet her and just so you know, filing this claim will come from our bottom line. I might even be a technician short potentially after this. He clearly didn't break it because of the glue, etc.". Best Buy broke my car. Now they are trying to delay and guilt me from proceeding further. NO INTEGRITY. I then went to talk to Ricky in the front of Best Buy, and showed him the broken part. He handed me a card with his email and phone extension and promised that I should be hearing back within the next few days. I received a call from Robert the next day where he meekly informed me that they had reviewed my issue and would go ahead and issue a claim for the replacement part. I should receive confirmation at the end of the next day via the email I used to book the appointments with them else a call. Did I hear from them as promised? NOPE. No respect for their customers. After a week, I sent Ricky a follow up email. No response. Ricky's call extension failed as well. Eventually, I managed to reach Robert via phone. No claim had been filed. He'd forgotten about it entirely. He promised to check in with his manager and have something for me by end of day. Did Best Buy fulfill this promise either? NOPE. So rather than waste further time on this goose chase, DO NOT TRUST BEST BUY, DO NOT MAKE THE SAME MISTAKE AS I DID. The labor guarantee may be free but your time that they waste is not. Please avoid at all costs and go to a more reputable garage."

"$149.99 for a very nice and knowledgeable man to come to my home and tell me that I should just by a better router. We shook hands and he left. Ever see an old Tom & Jerry cartoon when Tom looks in the mirror ,and instead of his reflection he sees a jackass? That’s me. I’m the jackass for paying for absolutely nothing. It’s so on me not the nice guy, who I paid to tell me to buy a better router…..and buy it from Best Buy. Face palm. Serious Face palm right now."

"Brought computer in asking for specific diagnosis in a specific area of computer. CPU/Mobo interface. Asked guy at the counter how much for a diagnosis and he went on a tirade trying to tell me he would need to backup my SSDs, remove fans, and remove my video card to access my CPU. Avoid these scammers at all costs. Their tech was intimidated and didn’t feel comfortable removing the CPU to inspect for bent pins. Very disappointed with Bestbuy. It’s a no wonder they are losing business"

"I had to call geek squad because my son was having problems with this computer. The agent Nhan that came out was friendly extremely knowledgeable and got the issue taken care of. We are extremely appreciative thank you Nhan.."

"Pretty much the only game in town. Apparently there is a national phone center that refers you to the local branch as part of Best Buy. This sometimes creates contradictory information about availability. I was told they had a part and drove down there and it was not there I have to reschedule after a special order. The Geek Squad personnel varied widely in their knowledge and skills. I had to order yet more parts to finish the upgrade and when I received my computer back, I had another several hours of re-installs to complete myself"