Geek Squad,

5151 Mission Center Road, San Diego, CA 92108

"Very helpful. Technician went so far as to advise me on best replacement dishwasher. So far, no issues. Great service!"

"Rosa, the Manager of this Geek Squad is extremely unprofessional. I had a 3:40 appointment but was told that Rosa was the only one that could help me. When they called her over she threw her head and arms down in disgust and said "well he is going to have to wait for 30 minutes, im busy". After waiting for a while I got upset and asked for the corporate number as I was told there was no one in the store higher than her. As I was on the phone with the corporate number explaining my situation, Rosa started arguing with me about what happened. At one point she even said "Don't talk about me if you don't know me". I can not believe that I was treated with this amount of unprofessionalism. AVOID AT ALL COST"

"Geek squad has been very helpful in helping resolving an issue with an Asus gaming laptop that was still under warranty. I had purchased the laptop at Best buy, and after sending it back in for a repair, ASUS sent it back in worse condition. Obviously that's Asus' fault, But Best buy was able to resolve my issue at geek squad by processing in exchange for another one. It was overall painless and straightforward."

"Truly flabbergasted by how helpful Nick is. Going to Geek Squad isn’t usually a good experience for someone experiencing tech issues under a time constraint. However, I was In and out within 15 minutes, was given crystal clear communication, a positive and friendly attitude, as well as incredible customer service. Thank you again, Nick!!"

"It takes a lot for me to give a negative review, but GeekSquad / BestBuy has earned it. I received a faulty refrigerator, and the exchange process has been a nightmare. The delivery drivers apparently showed up and only tried calling the home number on our account during work hours, but neither of the two cell phones numbers provided for the order. I spoke to a phone agent when they didn’t show, and the agent said he couldn’t reschedule yet, but would call me back to do so later that day. He never called back, and by the time I call again to follow up, they’re shut down for the day. I call back first thing this morning because I need a fridge ASAP, and they can’t reschedule until tomorrow. So I’m going two extra days without a fridge, one because of incompetent delivery drivers and another because of a phone agent not keeping his word. Unbelievable."