Smyrna Pediatrics

"I was told we’d get test results within 15 minutes. 2 hours go by and I’ve called and called but no word back. I was told at 3:45 a nurse would call back. Never received a call and now the office is closed for the weekend. I need to know if my kid is contagious!!!"

"July 25. I call to see if there is any paperwork that I need to fill out before arriving. I was never called for a reminder or sent a text message with the link to complete the paperwork prior to my phone call. I made the call at 9:04 and receive the paperwork at 9:15 over text message. I filled out the paperwork. I found the address online and it directed me to a building called Physicians Plaza II. There is a sign outside that says Smyrna pediatrics and when you go inside, it says that they are located in room 110. I started to look around for the room and I was unable to find it. I go to the second floor to see if possibly they are upstairs and I do not see it. I contact in Smyrna Pediatrics, and I explain to them that I am lost and that I see a quest diagnostics next door and I don’t know where it’s located. The person over the phone was very polite and explained to me that I was in the wrong building and to go to the other building because they were on the second floor. I arrived at 8:40 AM and signed in. I go and sign in and the receptionist that is there tells me your appointment was at 8:30 and I answered yes. She then tells me what day do I want to reschedule. July 27 is a day that I will not forget how humiliated and belittled little I felt. As I arrived, I was received with this look that I was unaware of. I signed in. Everything is going fine. I have no issue and I get called by a woman who states that she is the manager. She pulls me aside and tells me I wanna talk about what happened yesterday. As I was going to begin the conversation, she interrupts me and tells me that my sister left a nasty comment/review on Google. At this point I had no idea my sister had left a review over the experience that I went through the previous day. She tells me that she had no idea why the review that was a “lie” came about. She said she started digging and found out that my sister was related to me through her daughter because she went through patient records to find out who posted the review. She then disclosed to me that my sisters daughter has only been there one time and had no right to write the review because it was a complete lie. As soon as she told me that I started recording with my phone, everything she told me. I wanted to have proof that what I was saying is not false or from memory but verbatim. She then tells me that I am an adult and that I did not need my sister to be “fighting my battles”. She went as far as to make one of the receptionist print out the review and repeat how nasty that review was. I then read the review and there was nothing nasty about it to me. Everything my sister wrote was exactly what happened to me. She then goes and tells me that my sister had written negative reviews and she believed my sister had been paid to write a review. I then said, I would’ve written the same thing. I explain to her the amount of times I have been spoken to rudely and treated. She then question me if I knew what the difference between assertiveness and rudeness is. The manager again makes them pull up all the phone calls that have been placed with my number. I explain to her that I work in customer service, and I have never treated anyone like that. She then tells me that I am an adult and that I should’ve called the manager to resolve this. At that moment, I did not see what was being resolved when I was just being belittled. There’s so many more pediatricians out there. Clients are the reason why they are in business. If you feel the same way give it a like or if you don’t want to deal with this kind of scrutiny, then continue on your path of finding a good place. The receptionist are the face of the company and as long as there are some “assertive” staff who lack politeness, then there will be a decline in the people that go there and the referrals they get. I am glad to say that I have found another pediatrician with lovely receptionist."

"UPDATE: Well the experience that my sister had this morning. I will speak for my own experience. There is one receptionist thats always with a bad attitude. The way she speaks to you is unprofessional. This place needs training on how to be professional when you speak to people. The doctors are amazing though. When I first took MY OWN DAUGHTER, the receptionist gave me this attitude simply because I forgot my daughters vaccine record. The reason that I made that previous review speaking for my sister was because no one should speak like that to her. If my parents didn’t speak to us that way growing up, why should she allow someone to speak like that. She didn’t ask me to “fight for her battles” or pay me for this review as you all stated. This is an honest review, my own thoughts. If you all got upset and pulled my sister aside because of my “nasty” review, than there should be changes. Not to intimidate people or call them out when this has to do with the employees actions. I am an adult too like she is. The way she takes care of me, I will always do the same. If you all have an issue, contact me. You all saw the name, not my sisters. Read your other reviews, they all state something about front office, that should tell you something. There was also one review stating about the old building situation that caused her to be 5 minutes late and had to be rescheduled. Please read your reviews and make changes! Some people are not lucky enough to be able to find a better doctors office. I am a proud Texan and I’m lucky enough not to deal with this stuff back home!"

"Everyone there is friendly and personable. They are very patient with my toddler and Mackenzie is great with young children. We felt very heard and reassured during our appt. Would definitely recommend"

"Giving one star simply to leave a review. Terrible experience from the start. We did not have a pediatrician lined up after birth so we were referred here by the hospital. The nurse came off very rude, however I will say she came back with a very different attitude and was incredibly kind to my son and myself. We were not sent to the original doctor we were referred to, they did not even know if we were at the correct office. Dr. Cunningham was kind, however we needed a referral to a urologist and they told us they placed the referral but never did. This was not a referral appointment that could just sit around and wait, and I should not have to call and do a job for the doctor when they said they had done it. The measurements they took of my son were also off. I’m sure other people have okay experiences here, but as far as newborn care and communication this office completely dropped the ball and we won’t be returning."