Carl Black Chevrolet Service 535 Murfreesboro Pike, Nashville, TN 37210

"Really professional car sales men hereand they all were very helpful"

"We have been loyal customers for many years. We have a warranty engine problem and there solution is to drop car off and they will get to it when they can (told to expect 3-4 weeks). This is absolutely unacceptable, we can make do being without a car for a day or two but not a month. When I told them that was unacceptable they said I could try another dealership. Called another dealer and have a scheduled appointment in 3 days. We have been unhappy with service for a while. Carl Black just lost a loyal customer."

"I had a great car buying experience with Triston. It was exceptionally easy and we ended up purchasing two vehicles. They were also willing to work with us being located several states away as well as with our busy work schedules. I highly recommend him and Carl Black. I would definitely use them for next purchase."

"Haydn helped my hubby and I decide which car we wanted and helped us thought the process of building the car with Ben. He had great communication and help during the waiting period. When we received the Tahoe, it was everything we dreamed of. Thank you Haydn!!"

"If I could give less then 1 Star I would. I had shopped online for a new truck I put in the request on their website to be contacted by a sales person. Multiple days went by before hearing anything at all from them and then the flood gates opened with multiple calls and texts in the middle of the work day when I couldn’t answer. When I got free from work I replied to a text and told them that because I travel for my job I don’t have a lot of time to talk on the phone but would like to give them all the info if exactly what I was looking for, my trade in, down payment etc. I got a reply that it would be passed on. Then the phone went silent no emails or calls or texts nothing at all. even after I wrote back to the number that text me nothing. Finally I called into the dealer and the person I had been working with was not working that day (Saturday) but there was a sticky note that they wanted me to bring my trade in to check it out. At this point still no offers on what I was looking for no communication until I called in but hey they want to see my trade in. The girl on the phone asked if I would like to speak to the manager I said sure! So he gets on the phone apologizes to me and said this had been assigned to a sales person and they were suppose to be reaching out to me and asked if they had....I said well no that’s why I’m calling you. He then told me he would handle it from here on out personally we talked about what I was looking to buy even down to what colors I like finally a breath of fresh air. I gave him the vin to my trade in so he could get more of an idea on what kind of deal they could swing for me (I was looking at a $76k truck) so I’m thinking this is great the manager is going to work with me! Guess what phone, texts, emails all went silent no offers, scheduling for a test drive, nothing! Now the manager had let me down as well when he said he himself would take care of me. Days go by, then the next Saturday comes and during the week I had been window shopping online at other dealers because at this point I’m frustrated. I put in a request at this other dealer online and get a call almost immediately, tell them what I’m looking to trade in etc. and wow they are on top of it and by lunch time I have my new truck and such a great experience. Carl Black you dropped the ball big time. You lost a good sale from lack of customer service but here’s the cherry on top. I get a call Saturday afternoon from a new salesman from Carl Black not the manager who had promised me he personally would take care of me on my truck buying needs. When I told them I had just bought a truck all they cared about was trying to dig for more info like who I bought it from, my reply.... a dealer who actually responds to emails and phone calls and doesn’t take a month to make me an offer."