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Pep Boys
5330 Charlotte Pike, Nashville, Tennessee, United States
About the Pep Boys
Pep Boys is a renowned car repair and store institution located at 5330 Charlotte Pike in Nashville, Tennessee, United States. With a reputation for excellent service and quality products, Pep Boys is a one-stop shop for all your automotive needs. Whether you need routine maintenance, repairs, or accessories for your vehicle, Pep Boys has you covered. Their knowledgeable staff is always ready to assist you and ensure your car is running smoothly. Visit Pep Boys today for all your car care needs.
Photos of Pep Boys
5330 Charlotte Pike, Nashville, TN 37209, United States
Opening hours of Pep Boys
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 19:00
Sunday:
09:00 - 17:00
Reviews of Pep Boys
"I'd made an appointment for a tire installation thinking I'd have my car serviced during my lunch break. When I arrived they told me it would take 3-4 hours before they could get to it, and when I came back at the end of the day (6+ hours later) it still wasn't done. When all was said and done, the work was done well at the price I was quoted, but if I'd known I needed to drop it off all day I could have made arrangements in advance."
"Open on Sundays which is so convenient. Justin was great to work with and made things very simple. The text notification system was awesome. I was able to view the inspection report that even had pictures before even getting a call back so I already knew what work was needed. Hope I’ve found a place that I can consistently use with reliable service."
"Jose, got us checked in. He was efficient, so friendly and welcoming to everyone, despite several people pulling at his attention. It was 3pm on a Friday, and we needed to be done by 5pm. Our oil change and tune up was done before 5pm. Sean Banks did an amazing job!! When we got a quote from the dealership for repairs for another issue, they tore everything apart and did not put everything back properly - that could have caused major additional damage to other parts of our vehicle. Sean Banks resolved the issue when he saw it! We felt very relieved, grateful and taken care of. When it comes to mechanics, I don't trust many people. Jose and Mr. Banks definitely earned my trust in fixing our vehicle. Thank you both!!"
"I made an appointment to get an oil change and it took 3 hours for it to be completed. I hadn't heard from anyone and there weren't any updates of the status online after 2 hours so I went to check in on my car. They hadn't even pulled it back to be serviced. The technicians were all standing up at the front desk talking and immediately pulled my car back to do the oil change when I got there. They said it'd take 20-30 minutes from that point. I went back to check in after 45 minutes of not hearing anything and no one was at the desk. I stood and waited for 10-15 minutes for someone to notice my arrival. Finally someone came and said they'd check on my vehicle. My car was then pulled up front and a tech came in, put my keys down at a cash register and just walked away without saying anything or acknowledging me. I stood there and waited until 6:59pm (they close at 7pm) before someone came and checked me out. It was a terrible experience and terrible service. The communication was extremely poor and the professionalism was nonexistent. Do not waste your time bringing your car here."
"0/5 stars. This place had my car for a week, after I was quoted a two day estimate. They then let my car sit, getting a flat tire. They were not responsive and I had to call everyday for an update, given the prolonged service. After picking up my car, I noticed they had scratched the leather on my steering wheel. I have since had to contact the shop multiple times regarding the damage they did to my car, without appropriate response. The best that was done was the assistant manager, Justin, took photos and told me he would show the manager who would contact me the next day. I waited 5 days, called again and the manager was unaware of the problem and Justin never provided him the information. I then had to come up again to the shop for the manager to take pictures of the damage (assistant manager already took pictures), only to be told they had to ask higher ups and would get back to me in two days. I am still waiting for a response and it has been 4 days. I would NEVER recommend Pep Boys to anyone. GO ANYWHERE ELSE."
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