Arby's 813 South Cumberland Street, Lebanon, TN 37087

"Food was tasty. It was located near the highway so it was good for picking up food on the go"

"Probably the worst restaurant experience I’ve ever had. I pull up to the speaker at the drive-through and the guy says give me a moment so I said OK. I sat at that speaker for about 10 minutes before someone finally came to it AFTER I got their attention because I felt like they had forgot about me. Then, I sat in line behind one car for an additional 15 minutes. I had never had to wait in line at an Arby’s that long before so I was a bit agitated. But, I just said stuff happens. So, I get my food and it is horrible. My curly fries are burnt, my beef and cheddar has hardly any cheddar on it, and it had very very little red sauce . Not to mention, my sandwich was ice cold. This was the absolute worst Arby’s experience I’ve ever had in my life. I would not recommend this Arby’s to anyone and I will not ever be going back to this location."

"How do you turn a failure into a success? Caring staff. Sadly, I got a moldy bun when I sat down to eat lunch today. I had already eaten some of the sandwich before I noticed the problem. I immediately took the offending item back to the counter and showed it to the staff there. The young man who’d taken my order grabbed the attention of the lady working with him. She seemed to be a manager type. She literally cried when she saw my moldy bun and apologized profusely. The cashier grabbed a replacement sandwich off the line and handed it to me while the manager lady went to the back and loudly reminded the staff to check the buns. Then, she came back out to the dining room to track me down, offer to remake my food and gave me a couple meal tickets. Bad start, great recovery. I hope they get their bun problem fixed!"