Wendy's

"Ordered and was given rock hard food. Called immediately and when done with conference calls I pulled back into their drive through and told them I had called in. I was told to pull around and did and showed them the rock hard food. The problem comes with the quality of the food and then the inconvenience because I had to drive back through and then I was informed I had to come in for a quality mistake and already being inconvenienced. I have a sister with terminal cancer that I must take care of so I stay outside of publicly enclosed areas. Quality and service. And the things were cheap and they had proof of poor quality and I have proof of purchase. Wendy's, if this is a policy, change it. Since covid you should know better and so should your employees/managers. I didn't go in and did call corporate and they sound as if they are reading from a script. Alot of bad is happening in our current customer service around the globe but I didn't expect it from you. I was an everyday to at least every other day customer. I doubt I will go back."

"Food is usually on point however their app needs serious tweaking! Got a gift card for Christmas and made several attempts to make a mobile app purchase through their app using my gift card! Called local store for manager to assist, and the person who claimed to be manager had not a single clue about the app or how to use your gift card on the app. I added funds to my digital wallet from the gift card and every time I try to use my gift card/digital wallet balance, it only gives me prompts to ADD more funds. Ridiculous, each attempt I had to save myself the headache and just use a regular debit card!!! Fix your app and hire people who understand how your systems work!! Dang, not even hungry anymore....."

"Was great for a fast food restaurant. The facility was extremely clean, and the service was very friendly."

"Ordered through the app and picked up. First window the guy was not friendly. Second window the girl working there was extremely nice."

"This has got to be the WORST Wendy's I have ever been through. While the food is delicious the order is NEVER correct. My son has picked up Sausage egg and cheese croissants 3 weeks running now. The first time he got back to the hospital with it it ended up being a bacon egg and cheese croissant.. then the next week a sausage and egg croissant. This week it ended up on a biscuit instead. Definitely check your order here."