Subway 3121 North Broadway, Knoxville, TN 37917

"This is truly the best subway on north Broadway! The bread is fresher and the ingredients are better. Every time I come here, service is friendly but sassy, but I rewarded with an amazing sub! Don’t go to the one further down Broadway….come here and your stomach will thank you!"

"The last 3 times I ordered from this Subway they messed my order up. So I stopped ordering from this Subway for almost a year. Decided to give it another try... Once again.. they messed my order up... And they have the nerve to ask for tips for these people? Wasn't even busy in the store and I wonder why? Subway just all around is not good anymore and with the people building the sandwiches just don't seem to care. I'll stick to Firehouse from now on!!"

"I hate leaving poor reviews, but after our 3rd terrible experience I feel it's necessary. I'm not sure if this is an issue with online orders or staff just not paying attention but our orders have gone from bad to worse. First time there were some toppings that were missing or incorrect on both subs but we chalked it up to them being busy- things happen sometimes. Second time the toppings were switched/on the wrong subs. They also forgot a bag of chips AND the second bag was the wrong kind of chips- we ordered SunChips and they gave us Doritos. Last night we ordered 3 subs and NONE of them were remotely close to what we'd ordered. We ordered a rotisserie chicken, a club w/pepperoni (double meat), and a beast.... but we were given 2 rotisserie chickens and a regular club. The bread and cheese choices were wrong on all of them. They put the same random ingredients on all 3 subs, none of which were correct. Almost $35 spent and not a single item was correct. I emailed corporate after the 2nd visit and received a general "oops sorry, we'll do better next time" reply. Unfortunately it seems like this location, as a whole, needs their staff to be retrained or management should get involved in some way, because I know we aren't the only customers experiencing major issues with our orders. And the lack of attention from management/corporate is a bit concerning. This is probably the only non-fast food option in the area and we'd hate to see it close, but it probably won't stay open much longer if they can't do their job and get the orders correct."

"I have eaten at this Subway for years. I like the fact that I can see my food being prepared. Yesterday I went here and they had recently installed a stainless steel cover inside the sneeze guard plexiglass which blocked off the view from the meat section. Everything else was unchanged. I asked repeatedly why they were hiding the meat. It was obvious that they were hiding something, but everyone working shrugged their shoulders and offered no comment or explanation. The worker fixed my sandwiches (3) behind the guard then slid the first one just to the edge of it to add vegetables. Now I know what they were hiding. Meat portions had been cut in half. I asked repeatedly for a number to speak to the store manager, but again was offered shoulder shruggs and nothing else. I understand that prices have increased dramatically, I buy groceries. I would have been fine with a notice explaining the reason for the change and an offer to pay a little more for what used to be the regular portion. But to be treated as though I am too stupid to figure out that there was a reason for that steel barrier to be out in front of me is totally unacceptable! I did not purchase my sandwiches, I left and we went and enjoyed a lovely meal elsewhere. Won't be coming back either. I hate that, since this has been a place we have chosen frequently for many years."

"When I arrived the parking lot and area around the store was a little unkept, however the inside was very clean. The food seemed fresh and tasted great. The service was great, Skylar made the sub perfectly, quickly, and was very nice. She listened to what I wanted, and I never had to repeat myself like I often do at Subway. I have no complaints on the quality or service."