Firestone Complete Auto Care 2829 Lebanon Pike, Nashville, TN 37214

"Despite me getting my car there within the last hour of operations last week, Greg and Hailey were able to not only assess my problem tire quickly, they also were able to have my car back to normal by noon the next day. Great location!"

"I waited a while to tell this story because I was so mad. I was preparing for a trip and discovered low air pressure in one tire, so I gave this (my regular store) a visit. They were unable to repair it, so I purchased a new tire. The trip went fine. Several weeks later I went in for an oil change and they offered to rotate the tires for me since I purchase them there. Many hours later, they said they couldn’t get the tires off because they couldn’t find the lug nut key. Sure enough, the key was missing. They wanted almost $300 to remove the wheels without it and could not get to it for a couple days. I figured out how I could get the locking nuts removed for free but discovered one tire did not have the locking nut. It was the tire replaced before my trip - by this shop. This place lost the key or simply used whatever non-matching nuts they had to reinstall the wheel after the new tire was installed. It may have been an honest mistake, but honest mistakes can cost you $300. Or more if they occur away from a friendly profiteer. I found a more reliable shop. They have my records and the complaint. Still no response."

"The Donelon location did a great job. This 5 star is for the Donelson location, who did what a different Firestone shop could not. I took my car originally to the Sango TN location, which did a horrible job. The car rode worse after I got it back from them. The service technician was supposed to do the alignment, but said the tirods were rusted up and need replaced. I stopped by my mechanic and they said there's nothing wrong with the tirod. You just may have to apply a little heat to take care of it. I addition, that service tech at SANGO, TN, who was supposed to be a senior tech, did a horrible balancing job and I had the Donelson location redo that as well. Are you guys a franchise? Does each shop have its own owner? If so, that shop in Sango TN is run very poorly and I will NEVER EVER go back there again. EVER. IN ADDITION: MY ACCOUNT HAS NOT YET BEEN FIXED. SOMEONE ELSE IS USING MY ACCOUNT AND PUTTING THEIR CARS ON IT WITHOUT MY KNOWLEDGE OR PERMISSION. I've called corporate, complained to the stores, yet NO ONE is fixing it. This upsets me."

"After a very annoying evening Greg and Vernon really left an impact. The level of care and customer services was above and beyond. Greg was so sweet and honest over the phone. Vernon met me at my car when I arrived with a smile. Even though I had just spent the previous 4 hrs waiting on AAA with no success Vernon and Greg's warm presence left me no choice be to be calm and happy. AND I arrived maybe 30 mins before closing and they got me taken care of with no grief. If I did not live so far this would be my new shop."

"Great place to have your car serviced. All the staff and technicians are wonderful. They make you feel like family."