Firestone Complete Auto Care

"I posted something similar to their survey - so it speaks well that I'm doubling-down to make sure this location gets the credit it deserves on google reviews. Will, the manager, and his staff are top-notch. They are professional, kind, empathetic, and efficient. They have stepped in multiple times in a collaborative environment because they are solution-oriented. (I had SOOO many crazy problems with my Audi prior to getting a new car) I cannot count how many times Will has been my therapist through my car trauma. I asked Will one time if he could give me Firestone polo so I could answer the phones as an honorary, dedicated employee, in appreciation. He declined, as he should. ha! He and his team are the BEST!!"

"This was a last minute repair for them. While leaving work I saw that one of the headlights were out and it was raining and getting dark and I had a long drive to make, so I knew they were close buy and decided to see if they could take the repair last min. They could and I was appreciative. It only lasted about an hour or a little over an hour."

"Coming from someone who is a regular ‘let me call my dad’ kinda gal, Will (store manager), is amazing. He’s never trying to upsell me and I’ve really come to trust him for all things car related. Twice this weekend another employee, Jeremy, dropped what he was doing to help me right when I pulled my car up. I love this location and can’t recommend it enough."

"Update - shoutout to the manager for taking responsibility and rectifying the situation. I will be giving Firestone another chance now. Thank you again sir. Fine gentleman. Previous Post: If I could give this establishment negative stars I would. Upset is an understatement. I brought my vehicle in on 1/6/24 for a 9am appointment. I came in for an alignment and a brake fluid exchange service. I was told that they would get to it in 2-3 hours, despite making an appointment. I decided it was fine and left the care there. After not hearing anything for hours, I called around 2pm to find out my car hasn't even been brought in for work yet but it was next up. I was told the total service would take 30 minutes. I call again at about 5:15pm. I find out that again, my car hasn't even been taken to the bay but was again, "next up" for a 30 minute service. Again, I brought my car in at 9am - scheduled and it's almost closing time and they haven't even gotten to my car. I drive by and they are closed. I come to Firestone to get good service at a respectable price. I will never do that again. No calls to let me know things were running behind or any sort of updates. I will never come to Firestone again. I will tell everyone not to come here. Let me preface, I've been a Firestone member since 2014."

"William, the manager, was willing to take my motorcycle batter home to recharge after a mix up at the shop that resulted in it not being ready when I picked up my car (which was the original reason I came to the shop). It's rare someone is willing to go that far to provide outstanding customer service!"