Hyundai of Hickory Hollow Service Department

"Do NOT take your car here if you have an EV or hybrid. Back in October I had a recall available for my car, so I scheduled a service appointment with the department over the phone. They told me they had a 2 month backlog to have my vehicle worked on. What they didn't tell me is that they're not even certified to work on electric vehicles. Mind you, they changed locations between October and today when I took my car in (4 months later), and received no message stating they moved their business from downtown Nashville to Antioch. So all in, I waited several months to drive all over town to only go to the dealership and be told they can't even do the work I scheduled with them over the phone. If this is how they do service scheduling, I'm scared to wonder what they'll mess up with my car. I'll never be going here again."

"PSA: Take your car ANYWHERE else! My girlfriend’s Hyundai had the alternator go out related to a recall campaign just sent out, so we had our Santa Fe towed to this location to get it serviced right before Christmas, knowing it would be a few days before it could get looked at. They moved locations the same week anyway, but a rep *promised* us they could get our car in that week and told us not to tow it anywhere else to get it looked at. We then went almost two weeks without hearing back at all even with numerous voicemails left, just for the service manager to - quite frankly, rudely - tell us today that it wouldn’t be able to be looked at for another three weeks. They also refused to tow it to the other dealer, so we had to arrange a tow for it - again, even when they said they could “for sure get it in” to be looked at. We should’ve taken the horror stories we’ve heard about this location seriously, but we didn’t and now we’re paying the price. Take your car to ANY other Hyundai dealer and save yourself the time, money, and exhaustion."

"Driving in from out of town, I experienced a major mechanical issue with my Hyundai. I was able to limp into this dealership not knowing what to expect. The service department was extremely busy. Due to the severity of my issues, I very much doubted that I would receive timely service. However, not only was I treated like a long time and valued customer, the entire team went out of their way to provide the highest level of personal service I have ever experienced at a car dealership. From the service department to the folks on the sales floor, I was made to feel like a member of their family. And even though the outcome with my vehicle was not what I would have hoped for, this team did an incredible job demonstrating how much they value customer satisfaction. If you are in the market for a car, give this dealership a try. If your experience is like mine, it will be the last place you visit."