Walmart Auto Care Centers 5824 Nolensville Pike, Nashville, TN 37211

"I brought my car here for oil change on 12/31/2023 at 3pm with an appointment. They checked-in my car, kept me waiting for 50 mins. Theb they said they do not have a specific tool to make my VW’s oil change. AFTER 50 MINS WAITING. The worst part is they did not even apologize. The demeanor they had literally “we dont give a F”. Never ever gonna come walmart auto care again."

"The best experience. I bought 4 new tires and asked to replace them with 100, they told me it would be ready in 5 hours. I ordered an Uber and drove as a lady. After 40 minutes they called me and said that they could not replace the front cylinders because they were tightly screwed on, so I asked to at least replace the rear ones. 10 minutes later they called me and said that they could only replace 1 rear balloon. I arrived and picked up all 4 cylinders and went to the workshop across the road where I change all 4 tires around 10 minutes. Thank you for good job."

"I went in for an appointment at 7am. I got to the counter and the person working there said that I couldn't have any service done until two people were there to wait 20 more minutes to which I waited 40 wondering around bored from place to place. Came back and there were two to which I was no informed oh hey none of us knows how to work a cash register that I should go to another Walmart or find someone else who can do it because they had no training."

"My very first time at the 7044 Charlotte Pike service center (months ago) the service was commendable so I went back. This time I experienced unkind, rude customer service from different team members, including ignorance and apathy from two members of the supervising team. I hope things change for the better. The tech, Corey, showed better customer service, humility and empathy than both the team lead and manager combined! The supervisory team, especially, seems to need more training in customer service, how to work as a team, and how to deal with grievances raised by customers. If the leaders can't get it right, what happens with the team? Customers are why Walmart is successful so we should be treated as valuable and as people."

"When it comes to price, you cannot BEAT the WalMart Automotive section for pricing on tires and automotive accessories. I priced the same tires at 5 local stores and WalMart was at least $30 cheaper on the tire and the installation in every case. However, like all things WalMart, your overall experience will be determined by the individual who is working and is helping you. Unfortunately, many of the staff members really would rather be anywhere than with a customer when they are charged with assisting you. I recently purchased two (2) tires from this WalMart auto center. I was originally helped by John who was extremely knowledgeable, friendly and helpful. However, the store was extremely busy and there was a 4+ hour wait on tire installation so I decided to return at a later time that day. Unfortunately, John was already gone for the day but fortunately, Cory the department manager was present and I was helped. Cory was busy fixing problems of other staff members after I was helped and I eventually was able to get one tire replaced but was told my lug nuts were to tight and they could not remove them to replace the other tire and would have to go elsewhere. I went home and was easily able to remove the lug nuts in questions with a very simple car lug wrench and no resistance. So, decided to return the next day and get the other tire replaced since they had the best prices. On night two of my return there was no manager on duty and it took almost 20 minutes and a visit to the front service desk with calls over the intercom to get anyone to come to the automotive counter. After all, it was 5:40 PM with no cars in the bay and they do close at 7:00 PM. Once I did get help it was VERY obvious I was really impeding upon their time but eventually I was able to get them to agree to replace the tire. So, they replaced the tire which turned out to be $22.78 more than than the previous night for the same tire and service but nobody could tell me why the variance. This was learned after the installation. Also, apparently my TPMS sensor was bad and was discarded during the install so that is another $200 dealer only item I need to buy since they didn't keep the old sensor. Also, apparently in asking for an oil change it was determined that the oil reservoir plug was cross threaded and could not be threaded so I could not get it done. However, a trip to Valvoline the next evening they never reported any issue and changed the oil with no problem or reports of issue. I also learned that if you contact WalMart Customer Service for an issue I was told that they only take complaints and offer refunds to customers but are powerless to actually help or do anything to resolve an issue. I was not looking for a refund so that was useless. The tires were name brand and good and I have not had any issues. They just need to hire better people who actually don't resent being at work and having to do anything."