Midas 6015 Tennessee 100, Nashville, TN 37205

"I have always had a positive experience with these guy's. They fix or replace only what needs to be fixed or replaced. If suggestions are made, they are mentioned and not pushed. Friends and family say the same. Highly recommend."

"Today I had my front end alignment, balance and rotate tires on my 2015 CRV. This shop is great from the front desk manager to the mechanic who worked on my car. I'm a car guy and know enough to know I will keep them in mind next time I need mechanical work done."

"Great service. Checked my car, no issues, no charge. I will go back for my regular maintenance services. So glad I found them!"

"Almost cost me my life. I brought my BMW in for an alignment. ($120) And they miss adjusted the coil overs so badly that the spring was just rattling around on the shock. There was No tension. When I took a turn, I almost ran into another car. I took it to my mechanic and he said it doesn’t even look like you got an alignment…."

"Can I rate below 1 star? This was truly a bad customer service experience. I looked online for deals on tires and found a set at Midas on sale. Midas also did alignments, so I filled out the order form and submitted. It said I should wait "30 business minutes" and the shop would give me a call confirming the appointment and order. The call never came so I went ahead and called myself figuring they were busy. We scheduled an appointment for about a week later for the referenced tires and an alignment. When I arrive for my appointment, they hadn't ordered my tires, but only had an alignment listed on my appointment. They took the appointment without ordering any tire after I ordered online and called to confirm. I asked about why my tires weren't there and they told me, "You should have called" (I did.) and that "we don't have time to look online and "the online shop often gives quotes on tires the shop can't get." Another comment that was made was, "we could probably have another staff member just doing online orders." Why have an online shop at all if you aren't going to use it? Of course, none of this was relevant in the moment as the customer, just excuses when an apology would have gone along way. They were able to order the tires, but it set me behind a day with my car and the inconvenience of my family dropping me off and picking me up. I choose to leave my car there, because they assured me that the tires would arrive in the morning and they will get them on quickly. I get a call later that day saying, "Your tires are here, you can bring your car!" I said, "Bring my car? YOU have my car, I left it and my keys." How did they not know they had my car? I get a call later saying, "You tires are on, your car is ready to pick up." When I ask about the alignment they said, "We couldn't do that, your car doesn't fit correctly on our lifts. The alignment was a major part of the appointment. Why wouldn't they call me and tell me they were having an issue before asking me to pick it up? The alignment was still on the order form when I arrived to pick up the car, they told me they were taking it off. Were they not going to say anything? I am not usually the one to care about minor hiccups or misunderstandings, but the barrage of negligence for merely buying tires and an alignment was absurd. You may want to avoid."