Big Lots 209 South Royal Oaks Boulevard, Franklin, TN 37064

"Placed a order online for bunk beds same day pickup, got there 5 hours after pickup and they still haven't gotten my order together, come to find out the bunk beds were sold in 3 different pieces that was NOT described online so I asked dude how much the other pieces would cost and he said another almost $300... than tried to say my card was never charged the almost $200 for the first piece when my bank clearly showed it was smh. Manager was nice not his fault but the website does not disclose this information so watch out for the scam, better off going to Amazon."

"Went in store expecting it to be dingy in the post. Come to my surprise the store was very clean. No items were on the floor. As well as, the staff was knowledgeable."

"Excellent customer service, clean and organized store."

"Really nice store. Clean and organized. A little light on the selections compared to our home store in Michigan but still enjoyed looking around at everything. Linda at the check out was super nice and friendly and helped us do a return on an item we bought at a Big Lots in another state. She made it easy! Definitely recommend this location."

"This store has undergone a major reorganization! It is clean, bright, and well organized. They now have a huge selection of home furnishings, and home goods. It’s less of the overstock, liquidation look that it has had in the past. They have a good selection of seasonal decor too at decent prices. The shelves are tidy and organized. They still carry canned/packaged food, pet supplies, hardware, toys, cosmetics/personal care, electronics, etc. The employees are friendly and helpful. If you haven’t been in a while, you should definitely go back."