McCalls Carpet One Floor & Home

"I sought out McCalls to avoid a big box store but it won't be my first (second, or third) call next time. I was shopping for an LG washer and dryer. Joe Tomlinson was an excellent sales rep. He quickly showed me what they had on the floor that was comparable to what I wanted and completed a special order for what I eventually went with. The washer and dryer took about 6 weeks to arrive but Joe was great at communicating these changes and making sure I got on the delivery schedule ASAP. Here's where things took a turn. The delivery went smoothly, or so I thought. After the delivery guys left and I removed the stickers from the washer, I realized they delivered the wrong washer and had scratched my newly laid floors. Joe T. referred me to Joe Vance, delivery supervisor, to talk about getting the right washer delivered and the scratch on the floor fixed. Joe Vance was an absolute nightmare to deal with. He was rude, gruff, and short. The correct washer was delivered the next day with no heads up they'd be coming. Thankfully I was home. I had to fight to get the scratch repair covered. Joe V. said "well the delivery was free", like I should have just been happy with what happened. If everyone had provided the same level of service Joe T. did, I'd be back but Joe V. has absolutely ruined this experience for me and I won't be back. It's a shame because I prefer to support my local small businesses. In response to the store reply - I came, in person, and ordered my washer and dryer from this very location. I don't have the wrong store."

"This is the best place to do bossiness with hands down. If you need a mattress go see Fred Scott he is the nicest, supporting, and knowledgeable person you will ever meet. Their Dutch Craft mattresses will change your life. You will get the best sleep you have ever gotten and they are the highest quality. Go see then you will be happy!!!!"

"Best flooring experience in my life. Exceptional service from the first phone call to the carpet install on 5/5/22. Best of all I was able to get the "Green Select" product I was looking for. It's made in North America with corn grown in Georgia. Pretty cool. It's also more durable than many other types. I purchased Innovia touch/ Xtreme clean. I also love supporting my local retailers. Excellent eco friendly pad was available as well. Both were very reasonably priced."

"We have used McCall's for a number of different projects over the years, including carpet, tile, appliances, and furniture. Always happy with the quality of the products and the installation. It's a hidden gem where we tend to find excellent prices. Good value, for sure."

"I can no longer recommend buying from D.T. McCall's. In 2016 I ordered a refrigerator, washer and dryer from D.T.'s. This experience was excellent and I have referred many people to the store as a result. Last week I purchased a new washing machine from them as I wanted to continue to give them my business over the big box stores. Shop small support our local economy. This was not the same experience and I will not be recommending them to anyone or purchasing anything from them in the future. Considering my past purchases I would think they would treat me as a loyal customer. Not the case nothing but disrespectful behavior from their delivery team and poor customer service. They destroyed my stairwell while removing my old washer, sold by them none the less, and are saying they are not responsible for damage from removing the old appliance. They might as well have thrown it down the stairs if that was the case. Do not buy from this company save money and buy it at the big box stores who can offer better prices and faster service."