CVS

"I went in for a Covid booster & flu shot. CVS has signs posted all over the store about their “free” vaccines but there is nothing free unless your insurance completely covers the cost up front. The signs are misleading at best. Pharmacy employee told me my insurance didn’t cover either vaccine. I tried to explain that my insurance did cover vaccines but that I would need to pay the in-network discounted price up front & would then file a claim with the insurance company for reimbursement of my out of pocket expense. Employee wanted to argue about the procedure my insurance requires then told me that I would need to pay $190 for Covid & $50 plus for flu without even checking to see if there was a discounted price. I finally told them just to give me my insurance cards back & I would go to a different pharmacy that had a better understanding of non-traditional insurance. I was then told that I was “banned” from the store I guess because I kept requesting an explanation for why she thought my vaccines weren’t covered when I knew for a fact that they were. No need to ban me as I don’t have prescriptions filled at CVS due to previous bad experiences ie correct RX label but with wrong pills in the bottle, shorted on 90 day prescriptions multiple times, etc. I only decided to have vaccines done there as it was conveniently located however I will self impose a ban in the future & only do business with the much better managed H-E-B and/or Walgreens pharmacies. I immediately went across the street to Walgreen’s & paid $37 in total for both vaccines because the extremely helpful employees there took the time to check for discounts which brought Covid down to $0 & flu down to $37. Probably explains why the CVS store was empty & Walgreens had multiple people shopping & waiting for vaccines. Go figure!"

"Never coming to this cvs again. Cashier or want to be ‘’ manager” had me waiting and was rude to other customers as well. Her name is Ana CVS please check your employees it’s very sad you have rude and inappropriate behavior person representing this company."

"The service at the Stone Oak Pkwy pharmacy 78258 #8978 has gotten progressively worse over this past year. Today was my worst experience. There is an employee named Ali, immature, unprofessional and untrained. Spoke with the pharmacy mgr who made excuses instead of listening and being present during our conversation. It’s obvious CVS has lost its patient centric focus."

"This has got to be the worst CVS ever. I received an order of makeup from this store that was expired by almost two years! One bottle was opened and had been previously used, and one of my three bottles was missing (although they marked it as shipped). I, unfortunately, do not have a choice in what CVS store ships to me when I place an order, but if you have a choice of where to shop STAY AWAY FROM HERE. This was a replacement order, because all three bottles of makeup were expired in my first order too."

"If negative stars was possible, I would give -5. Pharmacist didn't wash hands or change gloves between patients when giving flu shot. They do not answer the phone, they caused my daughters medication to be mislabeled so she didn't receive the amount of medication she was supposed to have. They took so long to order another medication the script expired and had to go through Dr office again. They take 20-40 minutes to serve you at counter or drive through. GO TO HEB!!!"