CVS

"Phone service is garbage. Impossible to talk to an actual human now, asking for a person in the pharmacy just throws you to a voice machine. The system can't even pronounce the city correctly. So tired of everything being "handled" by a machine. People's prescriptions need to be taken seriously and with more care than some automated system that ends up actually slowing everything down. Shouldn't take multiple days to have a prescription ready."

"I used to appreciate the fact that CVS pharmacy gave very good service. Lately, however, I have come to feel unappreciated to the max. You call in and get a cold voice message wanting you to leave a phone number and message - to which you never get a return call. You can’t get information when you log on to the website. And if you go to the store, you only sit in line for 30 minutes to get up to the window and find that your doctor’s order called in 3 hours earlier - has not even been picked up by the pharmacist yet. All because they are shorthanded in the pharmacy. All because CVS probably does not pay its associates enough and can’t get people to work. Very frustrating and disappointing from a previously very happy customer."

"Worst CVS I've ever been to. I keep going here because I live down the street and like to use CVS coupons, but from now on I'll go elsewhere. Pharmacy is slow, there is no self checkout, and the parking lot is always full of trash/sketchy people."

"Looks like a tornado went through that store! Moved from Rowlett to Lewisville and transferred my prescriptions to this store. What a mistake THAT was! Store is completely unorganized and messy as hell! I ordered photos online for pick up and they couldn't even find my photos. As I was looking along with them, pictures were out of order in the alphabetized order. No wonder they couldn't find it. Boxes after boxes stacked on top of counters. Changing CVS locations for sure. Contacting CVS Corporate as well!!!"