Tom Thumb,

1075 FM3040, Lewisville, TX 75067, United States

"Done going out of my way to support this store. Every single time I go at least one item rings up incorrectly. This isn’t a little accident, it’s intentional. I use to let it go but now I stay and wait in line at customer service to get it corrected or refund.. I’m done. I was constantly taking pictures of the price to try and help save myself some time but no more.. Tom Thumb obviously doesn’t care to keep customers, I won’t worry about staying a customer. This particular Tom Thumb is awful anyway, expired foods, produce is horrible at this location as well."

"My favorite Tom Thumb!! All the employees are so nice and helpful!! Also get my free EV charging while I shop!"

"This review is related to home delivery which originated from this store. Received text saying on the way, then delayed, then undeliverable. Customer service tells me because no one home. There the whole time but no reason for them to need someone there. Default re-delivery is next day and “nothing they can do”. Can’t call driver because third party. Money back 5-7 business days. How is this helpful? How is this a convenience? How is this remotely good customer service for something they offer to the public? I know things happen such as out of stock, delayed orders - but this is a customer service issue. So, warning others and taking my business elsewhere."

"So sad and unnecessary- it just seems like this location has declined so much that it’s clientele has moved on to better run stores. The pricing is such an ordeal for every visit and the fresh items (produce and meat) have severely declined in quality and availability. Watch expiration dates carefully- this visit they hooked me for cheese slices that expired two months ago."

"I used to do 100% of my shopping here. Over the past year, I have had to go elsewhere to get decent prices and find what I need. They have eliminated or reduced the availability of many store-brand items. They often have bare shelves, and it's rare now to complete a trip with everything on my list. Several times in the past year, I have bought products only to get home and discover that they are expired. Prices are an issue everywhere nowadays, but Tom Thumb especially feels exploitative. I am not sure what has happened with this store. I don't know if it is the management or a corporate thing. But, it's a shame because this store is so convenient to me."