Hertz Car Rental - El Paso - Central El Paso HLE

"Local office was friendly and helpful. It's Hertz in general that has become terrible. I discovered a bubble in the sidewall of one of the tires on my rental car. It was a huge pain to get that tire replaced, but they finally sent me to a local Pep Boys. After I returned my rental, they tacked a fraudulent $205 Roadside Emergency Assistance fee onto my credit card. I had to spend hours on the phone, both with Hertz and my credit card, to get the charge removed."

"We have been Hertz customers for decades and have always received excellent service until now. We had a reservation and on Saturday December 30, we went there to pick up our rental 9am. It was 37° outside. At 8:59am I knocked on the door to see if we could wait inside to keep warm. At 9:00, "Will" the customer service agent opened the door and waited on us. 2 minutes into our transaction, he told us not to knock on the door. I asked him why not. He said "it was rude". I asked him "how is it rude?" He said "It just is". I couldn't believe he was talking to us like that. Especially in front of another customer that was waiting. He could have said "Sorry I couldn't let you inside early but it's company policy. I guarantee he would not talk to the CEO of Hertz that way. I called customer service and the phone and he apologize but said I would have to go online to file a complaint. I did the same morning but I NEVER heard a response."

"There were issues with the rental vehicle, which was not a major deal, it got us where we needed and back. Where the real issue was when we returned it, they were going to charge us $400 cleaning fee for the minivan because there was sand in the vehicle (we visited White Sands NP). I had to take it myself to vacuum it out so we wouldn't get charged. I have never before had to clean a rental vehicle even after a trip like this... this policy is ridiculous. With that said, the rates were reasonable and the customer service people were friendly, but the strict cleaning policy needs to be rethought..."

"Unprofessional staff really rude never renting cars here no more"

"Hertz, Central El Paso (near El Paso International airport) is a nice place to rent a car. I've rented a Chevrolet Malibu, 2018 and this time 2020 Malibu. Fast service, doesn't need to wait long. But the bad thing is, they give the car with half or less filled tank (see the photo) and not proper cleaned. It's an annoyance when returning the car with the half-filled fuel tank. I always prefer a full tank during return. Another issue, the outside and inside of the car was not such clean. They should clean up the car ins and out properly especially in this Covid time. Overall good price, so still I recommend it."